How to send messages, photos, and packages
Phone contact at South Iowa Area Detention is tightly scheduled and identity-verified. If you're a legal guardian calling to speak with your child, you'll need a secret code word—use it every time you request contact. Juveniles get one 15-minute call per day during non-school hours, and calls must wrap up by 8:00 p.m. Once a juvenile reaches Level 3 Day 14, a second daily call may be allowed to a pre-approved relative. Calls to a juvenile's worker or attorney aren't direct—detention staff place those during regular business hours (9:00 a.m.–5:00 p.m.). The facility asks that you avoid requesting calls during Breakfast (7:30–8:00 a.m.), Lunch (11:30–12:00 p.m.), Group (3:30–4:30 p.m.), and Supper (4:30–5:00 p.m.). Calls go through a vendor-style outbound system to approved numbers.
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Juveniles are allowed one 15-minute call per day during non-school hours, and the call must be completed before 8:00 p.m. After a juvenile reaches Level 3 Day 14, a second daily call may be allowed to a pre-approved relative.
Generally, the juvenile places outbound calls through the facility's phone system, so you'll receive calls rather than dialing directly. Legal guardians can call the detention to speak with their child—just use the required secret code word each time.
No. Calls to a juvenile’s worker or attorney are placed by detention staff during regular business hours (9:00 a.m.–5:00 p.m.), so plan to coordinate through the facility during that window.
Avoid requesting calls during meal and group times: Breakfast 7:30–8:00 a.m., Lunch 11:30–12:00 p.m., Group 3:30–4:30 p.m., and Supper 4:30–5:00 p.m. Calling outside these windows improves your chances of getting through.
A smooth visit starts with traveling light. South Iowa Area Detention requires you to store non-essential items in the lobby and follow strict rules about where you can go—and what you can't pass to a juvenile.
Calling your child at South Iowa Area Detention comes down to two key things: a consistent code word and strict timing limits. Here's how to avoid missed connections and keep your calling privileges intact.
Visiting for the first time can feel overwhelming, but SIADSA's process is straightforward once you know the schedule and what to bring. Follow these steps to book a time and avoid common check-in issues.
