How to Contact an Inmate at Facility

In Massachusetts prisons, inmates have access to phones and maintain their own approved call lists. Calls are billed at a flat per-minute rate that varies depending on whether the call is in-state or out-of-state. If you're budgeting for calls, that rate difference is one of the first things to confirm.

Steps

• ✓ Confirm the person you’re trying to reach has phone access and has your number on their phone list (in Massachusetts prisons, inmates manage their own list).
• ✓ If you need to set up an inmate phone account, call Securus Technologies at 1-800-844-6591.
• ✓ Ask what the current flat per-minute rate is, and confirm whether your calls will be charged at the in-state or out-of-state rate.

Before you put money on an account or expect regular calls, verify the per-minute rate you'll actually be charged. Pricing is a flat per-minute rate, but it differs for in-state vs. out-of-state calls. The same call can cost different amounts depending on where you are when you answer.

Also confirm the vendor details for your loved one's specific facility. Available guidance names Securus Technologies and provides a setup number (1-800-844-6591), but it's worth verifying that Securus is still the current provider at that location and that this is the right path for setting up the calling account.

1. Contact the facility to confirm the calling provider and process: Ask who handles inmate calling accounts and what you need to do to receive calls.
2. If the provider is Securus, call to confirm setup details: Use 1-800-844-6591 to confirm how to open the account connected to the inmate and what policies apply.
3. Get the current rate information in writing: Ask for documentation of the flat per-minute rate and whether your number will be billed as in-state or out-of-state.