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Complete Contact Guide: Phone Numbers and Vendor Contacts for Southern Desert Correctional Center

Trying to manage calls, deposits, or tablet services for someone at Southern Desert Correctional Center? You'll get faster answers calling the right vendor line rather than the prison itself. Here are the key numbers in one place.

• 2 min read • doc.nv.gov
Complete Contact Guide: Phone Numbers and Vendor Contacts for Southern Desert Correctional Center

Calls from Southern Desert Correctional Center show up as 702-899-0905 on your caller ID. Save that number so you recognize it when it rings. For most phone-account and billing questions, SDCC isn't your main contact. The Nevada Department of Corrections contracts with Viapath Technologies for inmate calling and billing, so questions about payments, account setup, or charges go through Viapath's ConnectNetwork system - not the facility.

Keep in mind: Since NDOC uses Viapath for calling and billing, the most useful numbers are vendor support lines (like ConnectNetwork or AdvancePay) - not a direct SDCC office.

Complete Contact Guide: Phone Numbers and Vendor Contacts for Southern Desert Correctional Center

Core Vendor Payment

  • ✓ AdvancePay (automated setup/funding): 1-800-483-8314
  • ✓ ConnectNetwork / Viapath Customer Care: 1-877-650-4249
  • ✓ Web portal: connectnetwork.com
  • ✓ Direct bill accounts (attorneys and bail bondsmen only): use 1-800-483-8314 (automated) or 1-877-650-4249 (Customer Care), or the portal at connectnetwork.com

To add money to a trust account by phone, call the Automated Payment System at (888) 428-1845. NDOC also accepts deposits a few other ways: mailing a cashier's check or money order with a Lockbox Deposit Coupon, or using Access Corrections for card deposits (MasterCard or Visa). You can print deposit coupons from the NDOC website, or the person you're supporting can send you one.

For general questions about NDOC processes, reach the Family Services Division at (775) 977-5707. They're a good starting point for understanding how things work, though they won't verify details about a specific person over the phone or email.

  • ✓ Family Services will not assist with merit credits.
  • ✓ Family Services will not assist with offender housing or relocation.
  • ✓ Family Services will not provide healthcare information.
  • ✓ Family Services will not assist with offender releases.
  • ✓ Family Services will not verify individuals via phone or email (only general information will be provided).

Other Vendor Support

  • ✓ GettingOut.com support (tablet contacts, messaging, video): (866) 516-0115
  • ✓ AccessCatalog customer service: 1-800-546-6283
  • ✓ Money-sending methods NDOC lists (often used to fund offender accounts): Lockbox Deposit Coupon (cashier’s check or money order), Access Corrections card deposit (MasterCard/Visa), or calling Access Corrections; coupons must be printed from the NDOC site or obtained from the offender.

SDCC caller ID: 702-899-0905. AdvancePay automated: 1-800-483-8314. ConnectNetwork Customer Support: (877) 650-4249. Trust Deposits automated system: (888) 428-1845. GettingOut.com Support: (866) 516-0115. AccessCatalog Customer Service: 1-800-546-6283. Portal: connectnetwork.com.

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