How to Receive and Pay for Phone Calls from Southern Desert (SDCC)

All Nevada Department of Corrections (NDOC) facilities - including SDCC - use ViaPath Technologies for phone services. This vendor handles account setup, payments, and billing support.

A prepaid AdvancePay account through ConnectNetwork lets you load money specifically for phone calls. You can set one up and add funds through ViaPath's automated phone system, by talking to a ViaPath Customer Care representative, or online at ConnectNetwork.

• ✓ Use prepaid if you want a dedicated account you can create and fund yourself (instead of relying on another billing method).
• ✓ Use prepaid if you prefer setting things up by phone through ViaPath’s automated system.
• ✓ Use prepaid if you’d rather talk to a ViaPath Customer Care representative for setup or funding.
• ✓ Use prepaid if you want the option to handle everything through ConnectNetwork online.

Traditional collect calls work differently. If your local phone company allows collect billing, call charges show up on your regular phone bill. Not all providers offer this - check with yours first.

With traditional collect billing, your account may have a 90-day rolling spending limit and a monthly fee. Your local phone provider sets these limits - not the facility.

Your loved one can also pay for calls themselves. They may be able to use money from their NDOC Trust account to buy debit calling time through the Offender Services Commissary Section at their facility.

1. Choose how you want to set up prepaid calling - You can do it through ViaPath’s automated phone system, with a ViaPath Customer Care representative, or online through ConnectNetwork.
2. Set up your AdvancePay (ConnectNetwork) account - Follow the prompts on the automated system, complete setup with Customer Care, or complete the online setup.
3. Add funds to the prepaid account - Once the account is created, fund it using the same method you chose (automated system, Customer Care, or online).
4. Get help if you hit a snag - For payments and account help, call ConnectNetwork Customer Support at (877) 650-4249.

When you add money to a prepaid AdvancePay (ConnectNetwork) account, those funds go into the calling account you created through ViaPath. If something looks off with your payment or account balance, contact Customer Support.

Phone rules can vary between NDOC facilities. Before setting up or funding an account, contact SDCC directly to confirm what restrictions apply. A quick call now can save you hassle later.