How Phone Calls Work at Western Regional Jail: hours, 15-minute limits, monitoring, and how to add funds

Inmates at Western Regional Jail can make calls between 10:00 a.m. and 10:45 p.m. daily. Any calls you receive will fall within that window.

Each call is capped at 15 minutes. The phones only support outgoing calls - either debit or collect - so you can't call into the housing units directly.

Assume everything you say can be heard later. All inmate phone calls are monitored and may be recorded.

Legal calls work the same way: outgoing only. Inmates can call attorneys or other legal representatives on a collect basis using the housing area phones. Since the system only handles outgoing debit and collect calls, you'll always be receiving calls rather than placing them.

Need to add money for phone calls? ViaPath (Connect Network) lets you deposit funds online to an inmate's account. Once the money is there, they can use it for calls through the jail's phone system.

• ✓ Use the ViaPath/Connect Network lobby kiosk in the jail lobby to deposit funds into an inmate’s account (canteen/debit) for phone use.

Running into technical issues? For kiosk problems, call 1-800-306-2957. For phone system issues, call 1-877-856-3184.

The jail does accept emergency incoming calls, but they're screened first. Emergency calls go to the Shift Commander for verification. If confirmed as a genuine emergency, the inmate will be notified.

The facility has a TTY‑TDD (Teletypewriter/Telecommunications Device for the Deaf) available for inmates who need it.