How to Send Money to Someone at Northern Regional Jail: ConnectNetwork vs. GettingOut
Northern Regional Jail uses multiple payment systems, and that's where people get confused. Here's how to pick the right vendor—whether you're adding money to a trust account, setting up phone access, or funding messaging and video visits.
At a Glance
- ✓ Use ConnectNetwork.com to deposit money to an incarcerated person’s trust fund account.
- ✓ You can also deposit to the trust account through the ConnectNetwork mobile app.
- ✓ Trust deposits may also be available through lobby kiosks (kiosk customer support: 888-428-1845).
- ✓ Use GettingOut for Family & Friends messaging and video visits (GettingOut website or the “GTL Getting Out” app).
- ✓ West Virginia’s Division of Corrections uses GettingOut for calling and video visits, and points families to the GettingOut website/app for those services.
- ✓ AdvancePay is its own phone-related payment option: it lets an incarcerated person call one dedicated phone number.
- ✓ Trust account deposits by automated phone are separate from AdvancePay (trust deposit line: 888-988-4768).
To put money on someone's Trust Account - the account they use for purchases inside - go to ConnectNetwork.com. This is the right channel for standard trust deposits from family and friends.
Want to handle everything from your phone? The ConnectNetwork mobile app lets you make trust account deposits too. If you'll be adding funds regularly, the app is the easiest option.
- Use the automated trust-deposit phone line - Call 888-988-4768 to make a trust account deposit by phone.
- Use a lobby kiosk (if you’re depositing in person) - Lobby kiosks are an accepted way to deposit to trust accounts; for kiosk help, call 888-428-1845.
AdvancePay is a phone-specific option that lets an incarcerated person call one dedicated phone number. To set up or fund AdvancePay, use the automated payment line at 800-483-8314. For help, call customer support at 877-650-4249.
Keep the accounts separate: AdvancePay is for dedicated calling access, while trust account deposits use the ConnectNetwork trust channels (including the automated trust deposit line 888-988-4768).
For Family & Friends messaging and video visits, use GettingOut - either on their website or through the
Need help with a GettingOut payment or prefer the automated option? Call 866-516-0115. That same number handles customer support for GettingOut Family & Friends messaging and visitation payments.
Common Mistakes
- ✓ Putting money into the trust account when you meant to pay for messaging/video visits - trust deposits go through ConnectNetwork, while messaging and video visits are handled through GettingOut.
- ✓ Assuming trust account money will cover GettingOut services - if you’re trying to fund messaging or video visits, use GettingOut, not ConnectNetwork.
- ✓ Funding AdvancePay when what you really want is messaging/video visits - AdvancePay is for calls to one dedicated phone number; messaging/video visit payments are through GettingOut.
Tip: If something isn’t posting where you expected, call the support line for the system you used: lobby kiosk support 888-428-1845, GettingOut 866-516-0115, or the ConnectNetwork automated trust deposit line 888-988-4768.
Quick Reference
- ✓ ConnectNetwork trust deposits (web): ConnectNetwork.com
- ✓ ConnectNetwork trust deposits (mobile): ConnectNetwork app
- ✓ ConnectNetwork trust deposits (automated phone): 888-988-4768
- ✓ Lobby kiosk support (trust deposits): 888-428-1845
- ✓ AdvancePay (automated phone): 800-483-8314
- ✓ AdvancePay customer support: 877-650-4249
- ✓ GettingOut (automated phone + customer support): 866-516-0115
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