How to Send Money to Someone at Northern Regional Jail: Trust, AdvancePay, and Family & Friends Accounts
Sending money to someone at Northern Regional Jail? First, you'll need to pick the right account. The jail uses three different account types, and each one covers different expenses.
A Trust Account is the general spending account for an incarcerated person. Money here goes toward commissary purchases and certain facility services. Keep in mind: once you deposit funds into a Trust Account, the recipient decides how to spend them.
AdvancePay covers phone calls to one specific number. When you fund this account, the incarcerated person can call that one dedicated number - usually yours - without worrying about per-call charges eating into other funds.
A Family & Friends Account handles communication services beyond commissary. This is what you'll use to send messages and pay for video visits.
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- ✓ You want to help with commissary or other inmate-managed purchases - deposit into the Trust Account (the incarcerated person decides how those funds are spent).
- ✓ You want them to be able to call one specific phone number - fund AdvancePay (you can pay online, through the ConnectNetwork mobile app, or by calling 800-483-8314).
- ✓ You want messaging or video visits - fund the Family & Friends Account (payments can be made through GettingOut.com, the “GTL Getting Out” mobile app, or by calling 866-516-0115).
You can deposit into a Trust Account a few different ways: by phone at 888-988-4768, online at ConnectNetwork.com, or through the ConnectNetwork mobile app (available on iOS and Android). Some facilities have a lobby kiosk for Trust deposits too - check if that's available on-site.
To fund AdvancePay, go to ConnectNetwork.com, use the ConnectNetwork mobile app, or call the automated line at 800-483-8314.
For Family & Friends messaging and video visits, payments go through GettingOut. Pay at GettingOut.com, download the "GTL Getting Out" mobile app, or call 866-516-0115.
Keep in mind: Trust Account deposits are spent at the recipient's discretion. Save your receipt or confirmation number - you'll need it if something goes wrong.
If a deposit fails or doesn't show up, contact the company that processed the payment. For Trust Account issues through ConnectNetwork, call 888-988-4768 or check ConnectNetwork.com. For AdvancePay problems, call 800-483-8314 to retry or confirm your payment went through. For Family & Friends issues through GettingOut, visit GettingOut.com, use the "GTL Getting Out" app, or call 866-516-0115.
- Confirm which account you funded - Trust, AdvancePay, and Family & Friends are separate, and a payment to the wrong one won’t cover the service you’re trying to pay for.
- Check your payment confirmation - pull up your receipt/confirmation number so you have the transaction details in front of you.
- Use the right vendor channel to troubleshoot - Trust deposits go through ConnectNetwork (phone: 888-988-4768; also available via ConnectNetwork.com and the ConnectNetwork app). AdvancePay payments can be made by calling 800-483-8314 (or via ConnectNetwork online/app). Family & Friends messaging/video payments run through GettingOut (phone: 866-516-0115; also available via GettingOut.com and the “GTL Getting Out” app).
- Have key details ready when you call - your confirmation number, the name on the payment method, and the phone number you were trying to fund (for AdvancePay) will speed things up.
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