Setting Up Your First Video Visit at Northern Regional Jail: GettingOut Step-by-Step
Setting up your first video visit might seem complicated, but it's actually pretty simple once you know the steps. Here's the exact GettingOut process West Virginia uses for video visits, including how to start one from schedule.telmate.com.
The West Virginia Division of Corrections contracts with GettingOut for inmate calling and video visits. For families, that means your video visit setup and support will run through GettingOut’s system, not through the jail directly.
Video visits work two ways: at the facility or remotely. At-facility visits mean you go in person and use the jail's video visitation area. Remote visits let you connect from your own computer or phone - helpful if you can't make the drive or need a more flexible option.
Start by creating your GettingOut account on their website or through the GettingOut app (available on iOS and Android). You'll use this same account to log in whenever you schedule or start a visit.
- ✓ Your phone number (used to log in)
- ✓ Your GettingOut account PIN (used to log in)
- Go to schedule.telmate.com - This is the site used to start a video visit.
- Log in with your phone number and PIN - Use the same login tied to your GettingOut account.
- Accept the agreements - Read the statements, check the boxes next to each one, then click “Accept.”
- Select the person you want to visit with - Choose your loved one from the list.
- Click “Visit Now” under the “Online” section - This starts a remote video visit.
Tip: Connecting from home? Make sure you're in the
If your visit won't start or you hit a snag during setup, GettingOut support can help. Call (866) 516-0115 for video visit assistance.
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