Who to Call When You Need Help: Support Numbers for Video, Phone, and Deposits (Northern Regional Jail)

Having trouble with video visits? Whether you can't log in, the schedule isn't working, or the visit just won't connect, call GettingOut/GTL support at 866-516-0115. This is the fastest route when the problem is on the video side rather than with the jail itself.

You can also manage video visits and calling services through GettingOut.com. Need to schedule, check your account, or confirm details? Starting online is often quicker than waiting on hold.

To add money by phone through ConnectNetwork, call 888-988-4768. This line works well if you need an automated option or you're stuck mid-transaction.

Prefer to handle payments online? Use ConnectNetwork.com or download the ConnectNetwork mobile app. These are the main self-serve options for deposits and other inmate-service payments tied to ConnectNetwork accounts.

To deposit funds into an inmate trust account by phone, call ConnectNetwork at 888-988-4768. Not sure if your payment went through? Contacting the deposit line first usually gets you answers faster than calling the jail directly.

• ✓ Deposit online at ConnectNetwork.com
• ✓ Deposit using the ConnectNetwork mobile app

For Family & Friends messaging and visitation payments, use GettingOut.com or the "GTL Getting Out" mobile app. Run into an error or need account help? Call 866-516-0115.

How to Use List

• ✓ Write down what you’re trying to do (video visit, call funding, or trust deposit) before you call
• ✓ Have any receipt, confirmation number, or transaction details in front of you
• ✓ Keep your loved one’s name handy so you can match the correct account
• ✓ If the problem is with the website/app/payment, start with the vendor support number first - most issues get fixed there faster than through the facility