How to Schedule a Remote Video Visit at Southwest Regional Jail (Abingdon)

Remote video visits at Southwest Regional Jail (Abingdon) require advance planning. You must schedule at least 24 hours before your appointment time - no same-day bookings. The upside? You can book up to two weeks out, making it easier to lock in a day that works for everyone's schedule.

Remote video visitation runs seven days a week in three daily time blocks: 7:30 a.m.–10:30 a.m., 1:30 p.m.–4:30 p.m., and 8:00 p.m.–10:00 p.m. Pick a slot within those windows - scheduling outside them won't work.

You'll schedule through Smart Communications, and you need a funded prepaid account before you can book. To set up your account or add funds, use Smart Communications' SmartInmate service online or call 1-888-253-5178. Once your account has money in it, you're ready to reserve your visit.

Treat every video visit like it's happening in a public setting. All sessions at Southwest Regional Jail (Abingdon) are monitored and recorded - anything said or shown on camera may be reviewed. When in doubt, keep the conversation focused on family updates and support.

Practical Steps

• ✓ Schedule early within the allowed window so you still have good time options
• ✓ Make sure your prepaid account is funded before you try to reserve a session
• ✓ Test your device (camera, microphone, speakers) and sign in a few minutes ahead of time
• ✓ Use a stable internet connection (wifi that doesn’t cut out, or a strong cellular signal)
• ✓ Pick a quiet, well-lit spot so you can be seen and heard clearly
• ✓ Have your loved one’s identifying information handy so you can select the correct person when booking