How to send messages, photos, and packages
Southwest Regional Jail — Abingdon uses Smart Communications for phone service, remote video visits, and electronic messaging. Before you can make calls or send messages, you'll need to set up and fund a Smart Communications prepaid account—the vendor supports both prepaid and debit telephone accounts. Remote video visits cost $0.33 per minute, billed upon connection. Electronic messages run 50 credits (about $0.50) each, and inmates get two free messages every Saturday. You can create or fund your account through the Smart Communications website or by phone. Voicemail is available for $1.00 and requires a funded prepaid account. For billing questions, technical help, or account issues, contact Smart Communications directly—not the facility.
Search for a loved one and send messages and photos in minutes.
A money order missing key details can get sent back—delaying your loved one's commissary access. Run through this checklist before you mail anything to Abingdon.
Phone communication at Abingdon comes down to two account types: a prepaid account you manage yourself, or a debit phone account funded for the inmate. Here's how each works—plus how to leave a voicemail when you need to.
Southwest Regional Jail — Abingdon has two mailing addresses: one for regular personal mail (which goes through Smart Communications for scanning) and another for legal mail and money orders.
Sending mail to Florida when your loved one is locked up in Virginia? You're not confused — that's actually how Southwest Regional Jail (Abingdon) handles mail. Here's what gets routed to Smart Communications for scanning, what still goes to the Virginia address, and how to make sure your mail doesn't get kicked back.
Southwest Regional Jail's Abingdon Facility scans most incoming postal mail into an electronic system. This means you won't get the original letter, card, or photo back — and it's why addressing the envelope correctly matters.
Remote video visits are $0.33 per minute and are billed upon connection.
Set up or fund a Smart Communications prepaid account to use phone, video, or messaging. You can create or add funds through the Smart Communications website or by phone.
Voicemail costs $1.00 per message when you call the facility voicemail number. You’ll need a funded Smart Communications prepaid account to leave a voicemail.
Send routine personal mail through Smart Communications’ off-site P.O. Box routing in Seminole, Florida (not directly to the Abingdon facility). Always include the inmate’s full name and official ID number so it doesn’t get returned.
No. Original paper documents are scanned and destroyed—they aren't returned. The scanned version stays in the electronic system for 30 days before being purged.
Legal mail and money orders must be mailed to the facility-specific P.O. Boxes designated for those items. Clearly mark legal correspondence as from an attorney, a court, the DOC, or the Parole Board so it’s handled as legal mail.
Getting ready for your first video visit at Abingdon (Southwest Regional Jail)? Focus on three things: bring an acceptable photo ID, make sure you're on the inmate's approved visitor list, and know the onsite participation limits (when onsite visits are available).
Setting up non-recorded calls with a client at Southwest Regional Jail (Abingdon) requires verifying your attorney status through Smart Communications. Register correctly and submit the right documents, and your phone number gets flagged as privileged.
Remote video visits are available, but you'll need to book within the jail's scheduling window and use Smart Communications to fund and reserve your slot.
