How Spartanburg County Jail's Phone System Works: Collect Calls, Free Calls, and Securus Accounts

Spartanburg County Detention uses Securus for inmate phone service. If you need to accept calls, manage billing, or set up an account, Securus is the company you'll deal with.

All calls from inmates are recorded and may be monitored by detention staff. The jail does this for security - protecting victims and witnesses from harassment, limiting opportunities for criminal activity or threats, and reducing escape risks.

When someone is first booked after an arrest, they get one free local phone call. This lets them notify family, friends, or an attorney about the arrest.

After that first free call, all calls must be collect - unless the inmate purchases phone time. On your end, collect calls only work once you've set up an account, and you're only billed if you accept. Don't want to pay? Don't want calls from that person? Simply don't accept, and you won't be charged.

For inmates who can't make bond, the jail provides phone access up to twice daily - but no less than once per week. That access depends on following facility rules, cooperating with staff, and maintaining acceptable behavior.

Phone access follows a set schedule posted in each housing unit. When you receive calls depends on where the person is housed and what times are posted there.

1. Stop accepting the calls - If a call is threatening or harassing, don’t accept additional collect calls.
2. Document what happened - Write down the date/time of the call and what was said so you can report it clearly.
3. File a report with local law enforcement - The jail records calls, and law enforcement can access those recordings through the jail as part of an investigation.

You can ask jail staff to block an inmate from calling a specific phone number. Blocking has limitations and may not eliminate all future calls, but it's an option if you're trying to stop contact.

Practical Tips for Recipients

• ✓ Set up your Securus account before you expect to receive collect calls.
• ✓ Only accept a collect call if you’re okay being responsible for the payment.
• ✓ If you don’t want the call (or don’t want to pay), don’t accept it - no acceptance means no charge.

• ✓ If a call becomes threatening or harassing, keep notes on dates/times and what was said.
• ✓ Make a report to your local law enforcement agency; they can work with the jail to access recorded calls.
• ✓ Request a block on your phone number through jail staff if you want to stop calls, but understand it has limitations and may not prevent all future attempts.

For account setup or questions about receiving calls, start with Securus - that's Spartanburg County Detention's phone provider. If you need to stop calls to your number, pair that with the jail's blocking option.