How to Schedule a Video Visit at Spartanburg County Jail (and who to call if the site is confusing)

You're not imagining it - the instructions for scheduling a video visit at Spartanburg County Sheriff's Detention Facility really are contradictory. The jail's Visitation Policy lists a NetVisit Scheduler login page but also tells friends and relatives to schedule through Securus. There's a "Lattice Customer care" phone number for scheduling help, while the Inmate Contact page sends you to the facility's "visitation portal" and gives the detention center number for questions. Mixed signals everywhere. Your best bet: try the portals in a logical order, then confirm by phone if something doesn't line up.

1. Start with the NetVisit Scheduler login page - The Visitation Policy lists this NetVisit Scheduler URL for scheduling: http://47.49.181.122/NetVisitScheduler/Login.
2. Choose the right login method - On the NetVisit page, you can sign in using the email address and ID number given to you by the county facility, or you can log in using your first and last name.
3. Register if you’ve never used it - If you haven’t logged in before, select New User Registration and complete the form to set up your access.
4. Book the visit inside the scheduler - Once you’re in, follow the prompts to pick an available time slot and submit the request.

1. Try the Securus site next - The Visitation Policy also says friends and relatives should schedule visits through Securus at www.securustech.net.
2. Make sure you’re registered and approved - The policy states visitors (except small children) must be signed up through Securus as a registered, approved visitor.
3. Have your ID ready - You’ll need picture identification (like a driver’s license or state ID) for the visit.
4. Keep the inmate’s details in front of you - When you’re scheduling, you’ll want the inmate’s identifying information available so you can select the correct person and book the right slot.

Don't get stuck at the NetVisit Scheduler login screen. If you never received an email/ID combination from the county, try the first-and-last-name login option shown on the page. Never used the system before? Click New User Registration and fill out the form - this is often the missing step that keeps people from seeing any scheduling options.

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• ✓ Call (864) 596-3424 (detention center) and ask which scheduling portal they want you to use right now (NetVisit vs. Securus) and whether your visitor account is required/approved before you can book.
• ✓ If you’re using the NetVisit Scheduler and it won’t let you in or won’t complete the booking, call (864) 596-2607 (facility assistance listed on the NetVisit page).
• ✓ If you’re following the Visitation Policy’s “Lattice Customer care” instruction for scheduling help, call (904) 497-4707.
• ✓ Ask how to confirm you’re actually booked (what confirmation screen, email, or other proof you should expect).
• ✓ Ask whether your visit is set up as remote or in-person video, so you don’t show up when you were supposed to log in from home (or vice versa).
• ✓ Tell them exactly what you’re seeing (for example: “The policy mentions NetVisit and Securus”) and ask them to reconcile the conflict for your specific situation.

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• ✓ Your scheduled date and start time
• ✓ Whether the visit is remote or in-person video
• ✓ That you’re properly registered/approved in the system you used to book (the policy specifically references being registered/approved through Securus)
• ✓ That you have acceptable picture ID (driver’s license or state ID; small children are the exception)
• ✓ Plan to arrive 15–30 minutes early for check-in

If anything about your reservation feels unclear - especially if you're seeing different vendor names on different pages - call the detention center at (864) 596-3424 before you travel. A quick confirmation can save you from showing up for the wrong type of visit or discovering too late that your registration wasn't accepted.

Can't register on NetVisit Scheduler? Go back and look for New User Registration - the login page specifically points first-time users there. If the jail's materials send you to one vendor but that portal won't work (or doesn't show scheduling), switch to the other option: NetVisit is listed in the policy, and Securus is also named as the scheduling route for friends and relatives. Missing the right inmate details to complete the process? Stop guessing and call to confirm what you need - creating multiple accounts or duplicate reservations just makes things harder. When a page errors out or your booking won't go through, screenshot the message and note the time. It helps staff understand what you ran into.

1. Call the NetVisit help number listed on the scheduler page - For assistance with the NetVisit Scheduler, contact the facility at (864) 596-2607.
2. Call the Lattice customer-care number if that’s what the policy points you to - The Visitation Policy lists (904) 497-4707 for “Lattice Customer care.”
3. Call the detention center to settle the vendor question - If you’re getting bounced between systems or instructions, call (864) 596-3424 and ask which portal they want you to use and how they want you to confirm your booking.

For planning purposes: the jail's policy says inmates are generally granted two in-person 30-minute visitation slots per week. They're also allowed one remote visit of either 20 or 40 minutes, paid for by friends and family, as available. If you're trying to book multiple visits, those limits explain why a portal might show fewer options than you expected.