How to Schedule a Video Visit at Spartanburg County Detention (Securus / NetVisitScheduler)
Spartanburg County Sheriff's Detention Facility uses video visitation for general visits with friends and family. Get your registration right and show up early, and you'll avoid most scheduling headaches.
Video visitation at Spartanburg County Sheriff's Detention Facility is scheduled through Securus online. You may also be directed to the facility's NetVisitScheduler login portal - that's the interface where you'll actually set up your inmate visits.
Register Login
- ✓ Use the Securus website to sign up as a registered, approved visitor before you try to schedule.
- ✓ Have a valid email address and your basic information ready for registration.
- ✓ Make sure you have the correct inmate information available (so you select the right person when you schedule).
- ✓ Plan to bring picture ID (driver’s license or state ID) when you go to visit (small children are the exception).
- ✓ If you need the facility’s scheduling portal, use the NetVisitScheduler login page.
- ✓ If you get stuck with the portal or account setup, call Lattice Customer Care at (904) 497-4707.
Note: Anyone found in the visitation area during a scheduled visit who isn’t signed up through Securus can be removed, and the approved visitor’s privileges can be revoked.
You'll pick from available time slots shown in the system. Inmates typically get two 30-minute in-person visitation slots per week, plus one remote visit (20 or 40 minutes) paid for by friends and family - unless visitation privileges have been restricted. Since the schedule runs on fixed slots, choose a time you can reliably make and double-check your selection before confirming.
Heads up: If you arrive late, the visit can still count as one of the inmate’s two weekly visits, even if you miss the check-in window.
Plan to arrive at the jail 15–30 minutes before your scheduled time. That buffer matters - check-in is time-sensitive, and you'll need to use the electronic kiosk in the main lobby.
Note: Visits start at the predetermined time slot. If you’re late, you may not be able to check in at the lobby kiosk, and arriving late isn’t a reason for rescheduling.
Common Mistakes
- ✓ Trying to schedule before you’re registered and approved through Securus.
- ✓ Showing up without picture ID (driver’s license or state ID), which is required for visitors except small children.
- ✓ Entering or selecting the wrong inmate information during sign-up/scheduling - double-check before you submit.
- ✓ Arriving late and missing kiosk check-in; the visit still starts at the scheduled time and may count against the weekly limit.
- ✓ Having someone in the visitation area who isn’t signed up through Securus, which can lead to removal and revoked privileges.
Having trouble with the scheduling portal itself - login issues, technical errors, or account problems? Contact Lattice Customer Care at (904) 497-4707. For general questions about visitation procedures, phone services, or mail rules, call the detention center directly at (864) 596-3424.
Contact Info
- ✓ Lattice Customer Care (NetVisitScheduler help): (904) 497-4707
- ✓ Spartanburg County Detention Center (general questions): (864) 596-3424
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