How to send messages, photos, and packages
St. Brides Correctional Center's public Contact page lists two email addresses: Recruitment@vadoc.virginia.gov for recruitment and DOCVerifications@vadoc.virginia.gov for employment verification. Staying in touch with someone incarcerated works differently. Facilities typically use a third-party vendor for phone calls, video visits, and tablet-based messages or photos—what's available depends on the vendor and facility. Setup is usually straightforward: confirm which vendor St. Brides uses, create a friends-and-family account, complete identity verification, and add funds if required. Have a valid government photo ID, a verified email address, and a device with a camera and microphone ready for video visits. Run into billing or connection problems? The vendor handles support—not facility staff.
Search for a loved one and send messages and photos in minutes.
Mailed printed photos to St. Brides and your loved one says they never arrived? It's probably not a lost letter. At VADOC facilities like St. Brides, general mail gets photocopied during processing — and inmates receive only those photocopies, not the originals.
First, confirm which vendor St. Brides uses for video visits. Then create a friends-and-family/visitor account with that vendor, complete any identity verification, add funds if needed, and schedule through the vendor’s portal or app.
For technical support or billing issues, contact the third-party vendor that provides the phone, video, or tablet service. For recruitment or employment verification, the public Contact page lists Recruitment@vadoc.virginia.gov and DOCVerifications@vadoc.virginia.gov.
In most systems, minors use video or messaging through an adult’s registered account and need adult supervision during visits. Check the vendor’s rules and any facility-specific restrictions before you schedule.
Yes, photos are often allowed, but the processor may scan them for electronic delivery and enforce size and quantity limits. Originals may be destroyed after scanning, so follow the photo formatting rules closely.
Yes—include the inmate’s official ID number on every piece of mail to help it get to the right person. The inmate locator accepts a seven-digit ID (or a name search), but using the ID avoids mix-ups.
Usually, yes—but only if they’re shipped directly from an approved publisher or distributor. Confirm the seller meets the facility’s requirements before you order so the package isn’t rejected or returned.
Phone calls are often the quickest way to stay connected, but St. Brides has specific rules around approved numbers, monitored lines, and time limits. Here's what you need to know to avoid surprises and protect your loved one's phone privileges.
Need to reach the right office at St. Brides Correctional Center? Start with the confirmed phone contact from an official posting and the Virginia Department of Corrections (VADOC) website.
Think of your first visit as a two-step process: get approved through VADOC, then book your time slot. Here's exactly how to apply, schedule, and show up prepared so you don't get turned away.
