How to Schedule and Prepare for a HomeWAV Video Visit at St. Johns County Jail
Staying connected matters. St. Johns County Jail handles all visits through HomeWAV, so here's how to set up your account, pick a time, and get your device ready so your visit starts without a hitch.
St. Johns County Jail does not conduct in-person visits. All visits are handled through the HomeWAV video visitation system, so you’ll be visiting remotely instead of going to the jail.
Since visits happen through HomeWAV, there's no
- Go to the HomeWAV website - St. Johns County Jail video visits are scheduled through HomeWAV.
- Create a new user account - follow the prompts to set up your login.
- Add the incarcerated person - search for St. Johns County Jail and select the person you want to visit.
- Schedule the visit - choose an available time slot inside HomeWAV to lock in your appointment.
HomeWAV offers both free and paid video visits at St. Johns County Jail. Free visits are capped at 60 minutes, but you still need to schedule them through the platform - you can't just hop on whenever. If you want to visit outside the free option, paid visits are available.
- ✓ Monday: 8:00 AM
- ✓ Monday: 9:00 AM
- ✓ Monday: 10:00 AM
- ✓ Monday: 1:00 PM
- ✓ Monday: 2:00 PM
- ✓ Monday: 3:00 PM
- ✓ Friday: 8:00 AM
- ✓ Friday: 9:00 AM
- ✓ Friday: 10:00 AM
- ✓ Friday: 1:00 PM
- ✓ Friday: 2:00 PM
- ✓ Friday: 3:00 PM
Step3 Tech Checklist
- ✓ Use a device you trust (phone, tablet, or computer) and make sure it’s charged (or plugged in)
- ✓ Test your internet ahead of time so you’re not troubleshooting at the start of the visit
- ✓ Set up in a quiet, private spot so you can hear each other and keep the conversation from being interrupted
- ✓ Remember: there’s no jail check-in for video visits - your “check-in” is being ready to connect on time through HomeWAV
Even when you do everything right, visits can still be affected by what's happening inside the jail. St. Johns County Jail may restrict or temporarily suspend visitation for security reasons - lockdowns, emergencies, or an individual's disciplinary status. If you're an attorney, clergy member, social worker, or another approved professional, expect a different process than a regular social visit. Professional visits follow specific procedures that balance security with access, typically allowing more time and confidentiality while still operating under the jail's monitoring protocols.
- Find out why the visit was denied - note the reason you were given (or what you saw in the platform) so you can address it directly.
- Write a formal appeal - clearly explain the reason for the denial as you understand it, and request a review.
- Submit the appeal to jail administration - send your written appeal through the jail’s administrative process.
- Keep a copy for your records - save what you submitted so you can follow up consistently if you need to.
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