How to send messages, photos, and packages
St. Johns County Jail uses Pay Tel Communications for inmate phone calls. Inmates can only make outgoing calls—you can't call in or leave messages for them. To receive their calls, set up and fund a prepaid Pay Tel account at www.paytel.com or call 1-800-PAY-TELL (1-800-729-8355). Heads up: collect calls to mobile phones generally don't work, and landline recipients may see charges. Phone access typically runs from after breakfast until lights out, though it pauses for meals, head counts, lockdowns, and shift changes. Legal calls to pre-registered attorney numbers are confidential and not recorded.
Search for a loved one and send messages and photos in minutes.
St. Johns County Jail only accepts care packages and commissary items purchased through Oasis Management Systems Inc. To send something to someone housed there, head to the official Oasis ordering site: https://stjohnfl.jailcanteen.com.
No. St. Johns County Jail does not permit incoming calls to inmates. Inmates can only make outgoing calls through the Pay Tel phone system.
Create and fund a prepaid Pay Tel account at www.paytel.com or call 1-800-PAY-TELL (1-800-729-8355). Once it’s funded, the inmate can place outgoing calls to the approved number on your account.
No. Legal calls to pre-registered attorneys are confidential and are not monitored or recorded. The attorney’s phone number must be pre-registered with the facility for confidential status.
All care packages and commissary orders must be placed through Oasis Management Systems Inc.; homemade packages are not allowed. Order through https://stjohnfl.jailcanteen.com and follow the vendor’s instructions.
Prohibited items include weapons, illegal drugs, electronics, pornographic materials, cash or personal checks, and other contraband. Packages with prohibited items will be refused or returned and may result in further action.
Deliveries may take up to three weeks from the order date. Packages can be returned for incorrect inmate information, prohibited items, size or weight violations, or if the inmate is transferred or released; for verification, call (904) 824-8304.
St. Johns County Jail handles all visits through HomeWAV—no in-person meetings. Once you know the schedule and booking steps, setting up your first video visit is pretty quick.
Staying connected matters. St. Johns County Jail handles all visits through HomeWAV, so here's how to set up your account, pick a time, and get your device ready so your visit starts without a hitch.
Want to get phone calls from someone at St. Johns County Jail? You'll need to set up a Pay Tel account—especially if you're using a cell phone.
