Penmate Inmate Support Guides

What to Do When Michigan Prison Information Looks Wrong: Reporting OTIS or Technical Problems

When something on Michigan's OTIS site looks wrong or won't load, getting it fixed starts with emailing the right team. Use the contacts below depending on whether you're dealing with inaccurate information or a technical glitch.

• 2 min read Verified from official sources

Spotted inaccurate, outdated, or incomplete information on OTIS? Email the Michigan Department of Corrections Office of Public Information and Communications at correctionsinfo@michigan.gov. This is the right inbox for content problems: an incorrect status, wrong location, outdated projected release date, or other offender details that don't match what you've confirmed elsewhere.

St. Louis facility questions: If your question is about St. Louis Correctional Facility itself (including visiting applications), use mdoc-stlouis-public@michigan.gov, not the OTIS reporting inbox.

For technical problems with the OTIS site itself (pages not loading, error messages, or information that won't display correctly), email the MDOC webmaster at mdocwebmaster@michigan.gov. This address handles website access and display issues, not corrections to offender details.

OTIS provides public offender information, but it's meant as a starting point, not the final word. The site itself warns that its database may not reflect the most current location, status, projected release date, or other details. Don't make plans or decisions based solely on what you see there. If something feels off, confirm the key facts before you act. You can check directly with MDOC, run a Michigan State Police Internet Criminal History Access Tool (ICHAT) check, or review the court file for the case involved.

Reminder: OTIS information may be out of date. Confirm details with MDOC, Michigan State Police ICHAT, or the court file before acting on what you see.

4

  • ✓ The exact OTIS page you were looking at (copy the page address from your browser)
  • ✓ The person’s full name, plus the MDOC number if you have it
  • ✓ A screenshot of what you’re seeing, or the full error message text
  • ✓ The date and time you accessed OTIS
  • ✓ A short description of what seems wrong (what OTIS shows vs. what you believe is correct)
  • ✓ Your email address (and whether you want a reply)
  1. Write a clear subject line: “OTIS data issue: [Name, MDOC #]” or “OTIS technical issue: [Error message]”.
  2. Paste the page details: Include the OTIS page address and attach your screenshot.
  3. Explain the problem in 2 to 4 sentences: Describe what you expected to see and what OTIS shows instead.
  4. Add your contact info: Include your preferred email for follow-up and any time constraints (for example, an upcoming visit).

Send it to the right place: Content inaccuracies go to correctionsinfo@michigan.gov. Technical or display problems go to mdocwebmaster@michigan.gov. For questions about St. Louis Correctional Facility (including visiting applications), use mdoc-stlouis-public@michigan.gov.

Find an Inmate at St. Louis Corrections Facility, MI

Search for a loved one and send messages and photos in minutes.

Exact spelling helps find results faster

Free to search · Used by families nationwide
Woman using phone to connect with loved one

More from St. Louis Corrections Facility, MI

How OTIS (Michigan's inmate search) Works: What It Shows and What It Doesn't

OTIS is Michigan's public offender search tool. It shares basic information about people who are or were under the jurisdiction or supervision of the Michigan Department of Corrections (MDOC). You can use it to look up someone currently in a Michigan prison (including facilities like St. Louis Correctional) or someone supervised by MDOC on parole or probation.

Phone & Messaging

How to Contact an Inmate at St. Louis Corrections Facility, MI (MI)

Need to reach St. Louis Corrections Facility or set up a visit? Start with the facility's public email and current visiting schedule (and verify both before you go).

Visitation

How to Visit St. Louis Corrections Facility, MI (MI)

Visiting someone at St. Louis Corrections Facility is straightforward once you know the schedule. Confirm the current visiting sessions, then pick the time block that works for you.