How to Set Up Phone and Tablet Messaging for Someone at Stanislaus County Jail
Setting up phone calls and tablet messaging takes a few steps, but it's straightforward once you know who to contact. Here's what you need for phone calls (ICSolutions/TouchPay) and tablet messaging (Edovo Messenger) at Stanislaus County detention facilities.
Phone access at Stanislaus County detention facilities runs from 6:00 am to 10:00 pm. Exact availability depends on the housing unit and daily schedule - so if calls aren't coming through when expected, that's likely why.
To set up a prepaid collect account, call ICSolutions at 888-506-8407. They're available 24 hours a day, so you can get an account created even outside normal business hours.
- ✓ Facility Locator No.: 295354 (Stanislaus County, CA)
- ✓ The incarcerated person’s ID number
- ✓ The incarcerated person’s name
- ✓ If paying online: Visa or MasterCard (credit/debit) or personal checking account information, plus an email address to receive a receipt
- ✓ If paying by phone: call 1-866-232-1899 (toll free) and use Visa/MasterCard (credit/debit) or personal checking account information; completed transactions provide a confirmation number
- ✓ If paying in person: TouchPay lobby kiosks are available at the Public Safety Center lobby (200 E Hackett Road), Sheriff’s Detention Center Lobby (200 E Hackett Road), and REACT Lobby (194 E Hackett Road)
Edovo Messenger offers a free start for a limited number of contacts. The first five sponsors an incarcerated person invites get a $0 plan with 10 free messages - a good way to test your setup before deciding if you need a paid plan.
Heads up: After the first five sponsors, any additional contacts need a paid plan to send messages.
What Information You Need
- ✓ Facility Locator No. for TouchPay: 295354 (Stanislaus County, CA)
- ✓ The incarcerated person’s name
- ✓ The incarcerated person’s ID number
- ✓ If you’re paying online: Visa/MasterCard (credit/debit) or personal checking account information
- ✓ An email address (to receive a receipt for online payments)
Need help confirming details? Detention Support Services is at 436 E. Hackett Road, Modesto, CA 95358. You can also call them at (209) 525-5688.
Note: If online info doesn't cover your situation, call Detention Support Services at (209) 525-5688 or ICSolutions at 888-506-8407 to confirm setup steps and account details.
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