Sending Mail to Stanley CI: Why Personal Mail Goes to Maryland and What Happens to Originals
Personal mail to someone at Stanley Correctional Institution doesn't go straight to the prison. It has to be mailed to TextBehind in Phoenix, Maryland for processing.
All personal mail sent through the U.S. Postal Service to Stanley CI goes through TextBehind for processing. That's why the mailing address looks like a Maryland P.O. Box rather than a Wisconsin institution address. If you send personal mail directly to the institution, it will not be delivered as personal mail.
Use this format on the envelope so it routes correctly: PIOC Full Name (First Last) DOC # Stanley Correctional Institution P.O. Box 189 Phoenix, MD 21131 Always include your return name and return address. Without a return address, undeliverable mail has no way to get back to you.
- ✓ Your return name and full return address
- ✓ The person’s full name (first and last)
- ✓ Their DOC number
- ✓ “Stanley Correctional Institution”
- ✓ P.O. Box 189, Phoenix, MD 21131
- ✓ If the envelope is missing or has incomplete information, it is considered undeliverable and will be returned to you if a return address is available
Legal and medical mail follow a different process. TextBehind does not open or process identifiable medical or legal mail. Instead, identifiable legal mail is forwarded directly to the institution so it can be handled through the proper legal-mail process.
TextBehind processes non-privileged personal mail by photocopying it. Your original letter isn't delivered. A scanned copy is. Photos and cards fall into this same non-privileged mail stream, so they need to be items that photocopy well. After processing, people in DOC custody who have tablets can also receive electronic photos through messaging.
Tip: Since mail is photocopied, stick to simple, paper-based photos and cards. Anything that doesn't photocopy cleanly is more likely to run into problems during processing.
Wondering what happens to the original letter, envelope, or any prepaid self-addressed envelope you included? TextBehind doesn't keep them. Originals are shredded by a third-party shredding service certified by the National Security Agency, 30 days after TextBehind scans the mail.
Personal mail sent directly to the institution instead of TextBehind will be returned to you. Mail can also come back if the envelope is missing key details: the DOC number, the person's full name, the facility name, or your return address. When a return address is available, undeliverable items are sent back to the sender.
Need help with a missing or rejected letter? Look up TextBehind customer support using the official contact details provided with their services. Have the recipient's name and DOC number ready when you reach out.
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