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Who to Contact When You Have Questions About Stanley Correctional Institution

Getting a straight answer starts with knowing who to ask. Some questions Stanley Correctional Institution (SCI) can handle directly—others need to go through a specific process or vendor. Here's how to reach the right people.

• 2 min read • doc.wi.gov
Who to Contact When You Have Questions About Stanley Correctional Institution

SCI is located at 100 Corrections Drive, Stanley, WI 54768-6500.

The main phone number is (715) 644-2960.

Planning a visit? Call the facility first - especially if it's your first time. Confirming details ahead of your trip can save real frustration.

  • ✓ Personal mail: Personal mail sent through the U.S. Postal Service must be mailed to TextBehind for processing at P.O. Box 189, Phoenix, MD 21131. Include your return address and the person’s full name, DOC#, and the correctional facility name.
  • ✓ Money/deposits: Don’t send inmate funds directly to Stanley Correctional Institution. Deposits must be made through Access Corrections Secure Deposit or their walk-in provider, CashPayToday.

When someone inside SCI needs to address a problem, they're expected to use the institution's Chain of Command. That's the formal path for raising concerns - skipping steps usually slows things down.

  1. Start at the first level in the Chain of Command - have the person in care raise the issue through the proper first contact.
  2. Wait up to seven days for a response - if no response is received within seven days, they may contact the next level.
  3. Move up level-by-level as needed - they can continue to the next and subsequent levels when a response doesn’t come or the issue isn’t resolved.
  4. Know the final institutional stop - the last level in SCI’s institution chain of command is the Warden.

Medical chain of command: For medical concerns, the last level in the chain of command is the Bureau of Health Services Director.

Who to Contact When You Have Questions About Stanley Correctional Institution

For visiting questions, start with the Wisconsin DOC's visiting information online. If anything's unclear after that, call SCI directly. New visitors are encouraged to reach out before their first trip.

Having trouble with mail or deposits? Start with the right provider - not SCI. Personal mail goes through TextBehind. Inmate funds are handled through Access Corrections Secure Deposit (or CashPayToday for walk-in deposits).

  • ✓ Have the facility’s main line ready: (715) 644-2960.
  • ✓ Keep the facility address handy in case you’re asked to confirm where you’re trying to reach: 100 Corrections Drive, Stanley, WI 54768-6500.

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