How to Block Unwanted Calls Using Securus (Steps) — check whether Stanly County Jail uses Securus first

Before following any Securus steps, confirm which phone vendor Stanly County Jail actually uses. Don't assume it's Securus just because the caller ID looks similar or because another jail you've dealt with used them. The fastest way to check: call the jail and ask which company handles inmate phone calls. You can also look on the jail's official website for an "Inmate Communication" or "Phone Calls" section (sometimes listed near visitation info). Once you know the vendor, use that company's blocking process - otherwise you'll waste time setting up a block that won't apply to your calls.

If Stanly County Jail uses Securus, start by signing in to your Securus account online. You need account access because call restrictions - like blocking your number from receiving inmate calls - are managed from inside your profile. Can't get into your account or unsure which account the calls are tied to? You can still get help placing a restriction. Support contact details are below.

1. Open your account menu - Go to Manage Prepaid Account.
2. Find call controls - Select Block/Unblock Calls.
3. Start a new restriction - Click Add a Block.
4. Choose the number to block - Select the phone number you want to stop receiving incarcerated individual calls on.

If Stanly County Jail uses Securus, you'll choose how broad you want the block to be. Selecting All Facilities is the most comprehensive option - it stops calls routed through Securus everywhere. Want something narrower? Choose the option that limits the block to a Specific Facility and State. This works well if you still want Securus calls from other locations but need to stop calls from one particular jail.

If Stanly County Jail uses Securus, the block may not kick in immediately. Securus says it can take up to 48 hours for unwanted collect calls to stop. Still getting calls after 48 hours? Contact Securus - they may need to take additional steps. Keep in mind that Securus can't guarantee blocking for facilities it doesn't support, which is another reason to confirm the jail's phone vendor first.

Contact Support

• ✓ Call Securus support at 972-734-1111
• ✓ Have your phone number ready (the number receiving the calls)
• ✓ Write down the dates/times of recent unwanted calls
• ✓ If you know it, have the facility name and basic facility contact info ready so the representative can locate the correct setup faster

If Stanly County Jail doesn't use Securus, the Securus blocking tool won't reliably stop those calls. Your next step: identify the jail's actual phone vendor by calling the jail or checking their website, then contact that company directly about blocking your number. The key is matching the block to the vendor carrying the calls. Once you reach the right company, they can tell you the fastest way to stop unwanted calls on your specific line.