How to block unwanted inmate calls (steps to try if calls to you are routed through Securus)
If you're getting inmate calls you don't want, you can usually place a call block through Securus. The steps below walk you through blocking a specific number and choosing whether the block applies to one facility or all of them.
This guide is for calls handled by Securus. Not sure which company is routing yours? Check any recent call notices you've received (texts, emails, or recorded prompts), or call the jail directly and ask which phone vendor handles inmate calling. These steps only work when your calls go through Securus.
Quick Checklist
- ✓ The phone number you want to block (the number that is receiving the calls)
- ✓ Your Securus account login (if you already have one)
- ✓ A note of when the unwanted calls started, including dates and times (helpful if you need support)
- Log into your Securus account online - this is where Securus lets you manage restrictions for calls routed through them.
- Open “Manage Prepaid Account” - look for the account management area.
- Go to “Block/Unblock Calls” - this is the screen where restrictions are set.
- Click “Add a Block” - it’s typically in the upper right-hand corner.
- Select the phone number you want to block - choose the number that is receiving the unwanted calls.
- Add the block - confirm your selections so the restriction is applied.
Tip: If you can't find the right menus in your account, double-check that your calls are actually routed through Securus. If another vendor handles the jail's calls, you'll need to block through that vendor instead.
When you add a block, Securus lets you choose how broad it should be. Picking "All Facilities" blocks calls from every facility in their system. If the problem is limited to one place, choose "Specific Facility, State and Facility" to target just that location instead of blocking everything.
Securus says there is no charge to place a block (restriction) on your phone line.
Give it a little time to take effect. If collect calls are still coming through more than 48 hours after you placed the restriction, contact Securus so they can take additional steps. You can reach them at 972-734-1111. Have the phone number you blocked ready, along with the dates and times the calls are still getting through.
Securus says they make every effort to stop unwanted collect calls, but they can't guarantee blocking for facilities they don't support. If your block doesn't seem to work, the fastest fix is to verify which company is actually routing the calls. Once you confirm the vendor, place the block through that vendor's system or contact their support team for help.
What to Say
- ✓ “I placed a restriction to block collect calls to this phone number, but I’m still receiving calls more than 48 hours later. Can you help apply additional steps to prevent the calls?”
- ✓ “The phone number I blocked is: [your number].”
- ✓ “The calls are coming in at these dates and times: [list a few recent examples].”
- ✓ “Please confirm whether the block is set for All Facilities or for a Specific Facility, State and Facility.”
- ✓ Call Securus for help placing the restriction if you need assistance: 972-734-1111
- ✓ Keep a simple log: date, time, the number shown on caller ID (if any), and who you spoke with
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