How to Schedule a Video Visit at Stephens County Jail — registration, ID, and the 24-hour rule
Scheduling a video visit at Stephens County Jail is straightforward once you know the system. Here's where to register, what you'll need for approval, and how to work around the 24-hour scheduling requirement.
Stephens County Jail uses Prodigy Solutions for visitation. You'll register through their sign-up site at prodigysales.com. One thing to know upfront: all visits are video-only. Even "on-site" visits happen by video rather than face-to-face contact.
When you create your Prodigy account, you'll need to verify your identity. Stephens County Jail requires a valid government-issued ID and a headshot photo as part of sign-up. Keep the headshot simple - no filters or effects - so it won't get rejected during approval.
Heads-up: Your headshot photo must have no effects or filters. Use a clear, normal photo so your account can be approved without delays.
Here's the biggest scheduling catch: both online and on-site video visits must be scheduled at least 24 hours in advance. You can't set up a same-day visit, even if you're ready right now. Planning to visit on a specific day? Book at least one full day ahead so you don't have to start over or wait for the next slot. If you're in a time-sensitive situation and the system won't let you book, reach out through Prodigy's support options in your account or contact the sheriff's office directly. The 24-hour window is enforced at the facility level.
- Create your visitor account - Go to prodigysales.com and complete the sign-up process.
- Upload your required verification - Provide a valid government-issued ID and submit a clear headshot photo with no effects.
- Find the person you want to visit - Use the Prodigy system to select the inmate you’re trying to schedule with.
- Pick a visit time at least 24 hours out - The jail requires all online and on-site video visits to be scheduled 24 hours in advance.
- Confirm your appointment - Double-check the date/time before you submit so you don’t lose a day to the 24-hour rule.
At Stephens County Jail, every visit is a video visit, and visits are recorded. Treat it like a monitored call: choose a quiet place, be ready a few minutes early, and assume anything you say can be reviewed later.
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- ✓ If you can’t get scheduled, confirm you’re using the correct registration site (prodigysales.com) and that you’re signed into the right account.
- ✓ If your account setup stalls, re-check your ID and headshot submission - Stephens County Jail requires a valid government-issued ID and a headshot photo with no effects.
- ✓ If your photo is rejected, replace it with a clear, unfiltered headshot (no effects) and resubmit.
- ✓ If you’re trying to book within the next day, adjust your plan: both online and on-site visits must be scheduled at least 24 hours in advance.
- ✓ If the Prodigy system is showing errors or you still can’t resolve the issue, check the sheriff’s visitation page for any posted instructions and contact Prodigy support for account/technical problems.
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