How to Schedule a Video Visit and Set Up Your Prodigy Account at Stephens County Jail

Stephens County Jail uses Prodigy Solutions for all visitation. Every visit is video-only, so you'll use the Prodigy system whether you're visiting remotely from home or going to the facility for an on-site video session. All video visits are recorded. The jail also limits inmates to one 15-minute visit per week, so coordinate with other family and friends ahead of time. That way the slot goes to whoever needs it most.

To schedule a visit, you'll need to register through the Prodigy Sales website. Create your account first, then follow the prompts to connect to the person you want to visit. Gather a few things before you start so you can finish the signup in one sitting: an email address you can access, a valid ID you can upload, and a plain headshot photo.

• ✓ An email address you can access
• ✓ A password you will remember
• ✓ A valid ID (ready to upload)
• ✓ A headshot photo of yourself with no effects (ready to upload)

Stephens County Jail requires a valid ID and a headshot photo with no effects. You'll typically upload both during the Prodigy account setup process. For the smoothest approval, make sure your ID photo is clear and all text is easy to read. For the headshot, keep it simple: plain background, good lighting, and a photo that looks like you on a normal day.

Both online and on-site video visits at Stephens County Jail must be scheduled at least 24 hours in advance. Don't count on grabbing a same-day time slot, even if you plan to visit on-site. Build in a cushion. If you want to visit tomorrow, schedule today. Then double-check the confirmation details in your account afterward.

1. Create or sign in to your Prodigy account - Use the Prodigy Sales website to register if you have not already.
2. Complete your visitor verification - Upload your valid ID and your headshot photo with no effects if prompted.
3. Schedule the visit at least 24 hours ahead - Pick an available time and submit the request early enough to meet the jail’s 24-hour requirement.
4. Log in on visit day and join on time - Sign in a few minutes early so you are ready when the session starts.

Once you're approved and scheduled, plan for a short visit. Stephens County Jail limits inmates to one 15-minute visit per week. Keep privacy in mind, too. All visits are video-only and recorded. Stick to support and everyday updates, and avoid anything that could create problems down the road.

Troubleshooting

• ✓ Re-check your email address and password, then try signing in again
• ✓ Look in your spam/junk folder for account or verification messages
• ✓ Retake and re-upload your ID photo if any text is blurry, cropped off, or hard to read
• ✓ Retake your headshot if it has filters/effects or your face is not clearly visible
• ✓ Try a different browser or device if the site will not load or keeps timing out
• ✓ If the visit will not connect, confirm your camera/microphone permissions are enabled on your device

For account-related issues (login problems, upload errors, scheduling glitches), the fastest fix is usually through Prodigy's support options on the Prodigy website. Some details aren't spelled out in the jail's posted visitation instructions, like which specific ID types are accepted or exact photo specs beyond "headshot photo (no effects)." If you're unsure, confirm the requirements with Prodigy support or Stephens County Jail before resubmitting. That saves you from waiting on an approval that might get rejected again.