What You Need to Know Before Expecting Calls from Stewart Conservation Camp: Phone Restrictions Explained

Phone calls from Nevada Department of Corrections facilities run through ViaPath Technologies. They handle the calling system and billing. Why does that matter? When something goes wrong (a call won't connect, billing issues), you're usually dealing with ViaPath's rules and account setup on your end, plus NDOC restrictions on the inside.

Even with a properly set up account, calls can still be limited. NDOC restricts phone use in several ways: capping call length or the hours someone can place calls, limiting the number of calls or total monthly minutes, requiring call monitoring, recording, and voice validation, blocking certain numbers (like 800 numbers or specific phone numbers), or suspending phone privileges temporarily or permanently. Some restrictions stem from disciplinary issues, gang affiliations, or a request from the person being called.

Common Restrictions

• ✓ Limits on call length or calling availability hours
• ✓ Limits on number of calls or total monthly call minutes
• ✓ Call monitoring and recording, plus offender voice validation to place calls
• ✓ Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
• ✓ Temporary or permanent denial of phone usage rights

Many families use a prepaid AdvancePay account through ViaPath's ConnectNetwork. You can fund it by phone at 1-800-483-8314 (automated system) or call 1-877-650-4249 for customer support. The ConnectNetwork setup lets you add facilities and search for the person you're supporting, which helps ensure your deposits go to the right location and account.

Traditional collect calls work differently. If your local phone company allows collect billing, charges appear on your telephone bill. Some providers add their own rules: a 90-day rolling spending limit, a monthly fee set by the telephone service provider, or both. These can block calls from being accepted even when the person inside has permission to call.

There's also "offender debit" calling, where the incarcerated person pays for calls using money from their NDOC Trust account. They purchase debit calling time through the Offender Services Commissary at their facility. If your loved one uses debit calling and calls aren't going through, the issue is likely their trust balance or purchasing ability, not something you can fix from your phone bill.

Direct-bill accounts exist but aren't available to families. ViaPath offers direct billing only to attorneys and bail bondsmen.

Start with the simplest fix: check your caller ID. Calls from Stewart Conservation Camp may show up as 775-977-1232. Save that number in your contacts and make sure it's not blocked or going to spam.

1. Confirm the number is not being blocked - Check your phone’s blocked list and spam settings, and look for calls showing as 775-977-1232.
2. Check whether your calling setup matches the call type - If you use prepaid, confirm you funded the correct ConnectNetwork/AdvancePay option. If you rely on collect, your local phone provider has to allow collect billing.
3. Contact ViaPath/ConnectNetwork support - Ask them to confirm your account status and whether anything on the billing side is preventing calls.
4. Contact Stewart Conservation Camp to verify restrictions - Because restrictions vary by facility, the facility can tell you whether limits, blocks, or a denial of phone usage could be affecting calls.

If calls aren't coming through, troubleshoot based on how they're being paid for. For AdvancePay (ConnectNetwork), a low or misapplied balance can stop calls. For offender debit calling, the person inside needs enough in their NDOC Trust account to buy calling time through commissary. For traditional collect calls, your local phone company must allow collect billing, and your provider's 90-day rolling spending limit or monthly fee could be blocking new charges.

Questions to Ask

• ✓ Is the person I’m trying to hear from currently allowed to use the phone, or are they under a temporary or permanent phone restriction?
• ✓ Are there limits on call length, calling hours, number of calls, or total monthly minutes that could explain the pattern I’m seeing?
• ✓ Is my number blocked, or are certain types of numbers blocked (including 800 numbers)?
• ✓ If I’m using ConnectNetwork/AdvancePay, is my account correctly set up and funded for the right facility and person?
• ✓ If I’m relying on traditional collect calls, does my phone provider allow collect billing, and is there a spending limit or monthly fee blocking charges?