How to Contact an Inmate at Facility

At Stewart County Detention Center, inmates can only make outgoing calls. You can't call in, and the jail won't transfer incoming calls to inmates. Calls are typically collect unless the inmate has money on their phone account.

The jail uses CPC as its communications provider for inmate phone services. If you're asked to set up anything for calls, CPC is the name you'll hear.

Steps to Follow

• ✓ Expect outgoing calls only (you cannot call an inmate directly)
• ✓ Ask whether your calls will come through as collect calls or paid from the inmate’s phone account
• ✓ Keep the jail’s main number handy for questions: (931) 232-3114

For vendor-specific details (like how accounts work or what rules apply to calls), look for information tied to CPC, since the facility identifies them as the provider for inmate communications. If anything doesn't match what you're seeing, confirm directly with the jail.

What to Verify

• ✓ Confirm that inmates can only make outgoing calls and that incoming calls are not allowed
• ✓ Confirm whether calls are collect by default, and how money on an inmate phone account changes what they can do
• ✓ Confirm the communications provider name (the facility references CPC) and where you should follow the provider’s rules
• ✓ Confirm the best number to call with questions: (931) 232-3114

1. Call the jail’s main line - Use (931) 232-3114 and ask what the current inmate phone call process is.
2. Ask how calls are billed - Confirm whether you should expect collect calls, or whether calls can be placed using funds on the inmate’s phone account.
3. Write down the vendor direction you’re given - If staff point you to CPC for phone service details, ask what you need to do next to be able to accept calls.