Penmate Inmate Support Guides

Who to Call at Nashua Street Jail: Key Numbers for Visitors and Families

Trying to reach the right person at Nashua Street Jail? Having the correct number (and extension) saves a lot of frustration. Here are the contacts families and visitors use most.

• 2 min read • scsdma.org
Who to Call at Nashua Street Jail: Key Numbers for Visitors and Families

Nashua Street Jail is at 200 Nashua Street, Boston, MA 02114. Use this address when visiting or sending mail to someone held there.

The main phone number is (617) 635-1100. Not sure which office you need? Start here - they can point you to the right extension.

Need to confirm if someone is being held at Nashua Street Jail? Call the Records Division at (617) 635-1100 ext. 3005. This handles location questions and basic status checks.

If the person might be at the House of Correction instead, call (617) 635-1000 ext. 2017. Not sure which facility? Records can help either way - just use the right number for where you're asking.

Want to schedule a group tour of the Jail or House of Correction? Contact Communications and External Affairs at (617) 704-6655. No need to bounce between departments.

Interested in volunteering? Call (617) 635-1100 ext. 6675. Have that extension ready when you dial so you get through without delays.

Note: Communications and External Affairs is listed at (617) 704-6655 for tours, but the Office of Communications also appears as 617-704-6688 in some department materials. If you're not reaching the right office, call the main number at (617) 635-1100 and ask to be transferred.

Who to Call at Nashua Street Jail: Key Numbers for Visitors and Families

Calling Tips

  • ✓ The person’s full name (as it would appear in jail records)
  • ✓ Their ID number (if you have it)
  • ✓ If you’re trying to locate someone at the Jail: call Records at (617) 635-1100 ext. 3005
  • ✓ If you’re sending mail: include your return name and address, and address it as “Detainee Name, ID Number, 200 Nashua Street Jail, Boston, MA 02114”
  • ✓ If your question is about visiting: use (617) 635-1100 ext. 3001

For general visiting questions, call (617) 635-1100 ext. 3001. Use this extension when you need help with visits specifically - not location or records.

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