Getting Your Money Back: How to Request a Refund for Unused ViaPath Balance (CDCR)
If you still have money sitting in a ViaPath (ConnectNetwork) account from CDCR communications, you can request a refund through ViaPath's official help site. The process is straightforward once you know where to go.
A lot of families are looking into refunds right now because CDCR is switching communication services from ViaPath to Securus. If you previously added money through ViaPath/ConnectNetwork for calls, messaging, or related services, you may have an unused balance. Rather than leaving that money behind during the changeover, you can request it back.
Reminder: If you have an unused ViaPath (ConnectNetwork) balance tied to CDCR communications, there's an official refund request option through ViaPath's website.
Head to ViaPath/ConnectNetwork's official help page to request a refund for your unused balance. CDCR's transition notice directs families to ViaPath's website for refunds, so that's the right starting point if your money is still sitting in a ViaPath (ConnectNetwork) account.
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- ✓ The login details you used for ViaPath/ConnectNetwork (so you can access the correct account)
- ✓ Any details that help identify the balance you want refunded (for example, the account profile connected to your CDCR communications)
- ✓ A way to confirm the funding source you used originally, in case the refund request form or support team asks for it
Planning to keep using communication services after you refund your ViaPath balance? Think ahead. CDCR is moving from ViaPath to Securus, and you're expected to create a Securus account before your loved one's facility transitions so services continue without interruption.
You don't need an online account to receive free telephone calls. For videocalls and electronic messaging, though, you will need an account once those services become available. That distinction matters if you're deciding whether to refund everything now or keep funds ready for future video or messaging features under Securus.
Tip: If you expect to use video or e-messaging after the transition, set up your Securus account ahead of time. You don't want to be scrambling when your loved one's facility switches over.
For refund status updates, missing refunds, or questions about what counts as an "unused balance," start with ViaPath/ConnectNetwork's official help page. That's where CDCR directs all refund requests for unused ViaPath funds.
If the timing feels confusing because your facility is in the middle of the provider change, keep the bigger picture in mind: CDCR is moving communications from ViaPath to Securus, and families are being told to set up a Securus account before the facility transition. That context can help you decide whether you're done with ViaPath entirely (and should request a refund) or whether you need to prepare for services to continue under Securus.
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