How to Send Money to Facility

Create your Securus account before the transition happens. If you wait until after, you'll lose valuable time when your loved one needs support most.

Got an unused ViaPath balance? You can request a refund through ViaPath's website. Keep this separate from whatever you set up with Securus. They're two different systems.

Steps to Follow

• ✓ Create your Securus account before your loved one’s facility transition.
• ✓ If you have an unused ViaPath balance, request a refund through ViaPath’s website.

• ✓ Keep any confirmation or reference details from your ViaPath refund request, so you can track it if you need to follow up later.

Even if you plan to set up Securus right away, confirm the timing with the facility so you know exactly when your account needs to be active. Ask whether there are any setup requirements you need to complete before the service will work.

For ViaPath refunds, check current eligibility and steps on ViaPath's official website. The refund process can vary depending on the type of balance you had. Not sure which balance you have or what counts as "unused"? Ask the facility whether they can clarify what they will and won't help with when you submit a refund request.

• ✓ Confirm with the facility that you need a Securus account before your loved one’s transition, and when the transition takes effect.
• ✓ Ask what payment methods are accepted and whether there are any fees or processing timelines you should plan for.
• ✓ If you have ViaPath funds left, confirm the current ViaPath refund steps on ViaPath’s website and ask how long refunds typically take.