Using the Securus App to Video Call Someone at Sugar Pine Conservation Camp

Sugar Pine Conservation Camp is a fire camp, and all CDCR fire camps have fully transitioned to Securus. Video and tablet services for Sugar Pine now go through Securus - not ViaPath. If your loved one transfers to a different facility later, the platform may change with them. CDCR's guidance: keep using ViaPath until your facility transitions, then switch to Securus. If they move to a facility still on ViaPath, you'd switch back.

• ✓ Confirm you’re selecting the correct facility name (Sugar Pine Conservation Camp) when you set up services.
• ✓ Check that Sugar Pine is listed as transitioned (fire camps are shown as fully transitioned).
• ✓ If you’re unsure which platform applies to your loved one right now, contact CDCR resources or Securus support to confirm before you add money or schedule anything.

Securus Video Connect is web-based, so you have options. Use the free Securus app on your phone, or join from a computer or tablet - any device with internet access works. This flexibility helps when coordinating with family members or taking a call from home instead of traveling.

Start by creating a Securus account (or signing in if you already have one). Video Connect needs access to your camera and microphone, so grant those permissions in your phone settings or browser when prompted. If video visits require prepaid funding, Securus uses AdvanceConnect for adding money. Set up your account early - you don't want to troubleshoot logins or permissions when your loved one is ready to connect.

You can schedule and join video sessions from anywhere with internet access - phone app, computer, or tablet. If you're planning a call at a specific time, test your setup beforehand. Log in, confirm your camera and mic work, and check your connection. Don't burn visit time on last-minute tech issues.

Troubleshoot Verify

• ✓ Confirm you have a steady internet connection before the session starts.
• ✓ Update the Securus app (or your browser) so you’re not blocked by an outdated version.
• ✓ Check camera and microphone permissions on your device.
• ✓ Log into your Securus account ahead of time and keep your password handy.
• ✓ If you can, do a quick test on the same device and network you’ll use for the visit.

If something seems off - you can't find the facility, Video Connect options aren't showing up, or you're unsure about account setup - pause and confirm before your call. Since Sugar Pine has transitioned, Securus handles all video and tablet services there. Reach out to Securus or CDCR support to verify current requirements.