Getting Your Money Back: How to Request ViaPath Refunds After Sugar Pine’s Transition
Still have money in a ViaPath account tied to Sugar Pine Conservation Camp? You may be able to get it back—but the process depends on whose balance it is.
How to deposit funds, commissary, and payment options
At Sugar Pine Conservation Camp, you can request refunds for unused ViaPath balances through the ViaPath call center. If the balance belongs to an incarcerated person, it's refunded automatically to their trust account. Any money you deposit to an inmate's account can be reduced by court-ordered restitution—but packages you buy directly from outside vendors aren't affected. Families typically add funds through accepted channels like online or mobile portals, phone deposits, lobby kiosks, or U.S. Postal money orders. Before submitting a deposit, confirm the incarcerated person's full name and booking or facility ID. Give electronic deposits time to post, never mail cash, and check vendor fees and posting times so the money arrives when needed.
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Request refunds for unused ViaPath balances through the ViaPath call center. If the balance belongs to an incarcerated person, it’s refunded automatically to their trust account and doesn’t require a separate call.
Yes. Funds you deposit to an inmate’s trust account remain subject to any court-ordered restitution.
No. Packages purchased directly from outside vendors are not impacted by restitution orders at Sugar Pine.
Still have money in a ViaPath account tied to Sugar Pine Conservation Camp? You may be able to get it back—but the process depends on whose balance it is.
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Sugar Pine Conservation Camp now uses Securus for video and tablet services. Here's how to get set up, confirm you're on the right platform, and be ready when it's time to connect.