How Much Video Calls and EāMessages Cost at Sugar Pine Now (Securus rates)
Sugar Pine is a fire camp, and all CDCR fire camps have fully transitioned to Securus. These are the rates your family will see for tablet-based communication.
Contact an Inmate at Sugar Pine Conservation Camp.
Mail, photos, messaging, and phone/call options for staying in touch.
Overview
Starting in September, CDCR facilities including Sugar Pine Conservation Camp are moving phone, video, and electronic messaging to Securus. Getting set up early makes the switch easier. Standard audio phone calls don't require a Securus account, but video visits and electronic messages do. To accept video calls, set up AdvanceConnect (prepaid video) in the Securus app and add funds. In the mobile app, register under Video Connect and enable video permissions (for example, selecting "Permitir videollamadas") so inbound video calls come through. Keep in mind that during the rollout, some institutions may stay on an older provider until their switch is complete. Confirm Sugar Pine's current platform before buying minutes or video time.
Find an Inmate at Sugar Pine Conservation Camp
Search for a loved one and send messages and photos in minutes.
Free to search Ā· Used by families nationwide
Quick Facts
- CDCR facilities, including Sugar Pine, will implement Securus for phone, video, and electronic messaging starting in September.
- You do not need a Securus online account to receive standard free telephone calls.
- Video calls and electronic messaging require a registered Securus account before they can be used.
- To receive video calls you must set up AdvanceConnect (prepaid video) in the Securus app and add funds.
Contact & Communication Guides
Phone & Messaging
How to Contact an Inmate at Facility
Trying to stay in touch with someone at a CDCR facility like Sugar Pine Conservation Camp? The biggest thing to know upfront is which communication system the facility uses and what you'll need to set it up.
Using the Securus App to Video Call Someone at Sugar Pine Conservation Camp
Sugar Pine Conservation Camp now uses Securus for video and tablet services. Here's how to get set up, confirm you're on the right platform, and be ready when it's time to connect.
What You Get Free Each Month at Sugar Pine: Securus Video Minutes and EāMessages
Planning calls and messages with someone at Sugar Pine? Here's the key number: Securus gives you 30 free video minutes and 20 free eāmessages each month.
Common Questions
Do I need a Securus account to get phone calls from someone at Sugar Pine Conservation Camp?
No. You do not need an online Securus account to receive standard free telephone calls.
How do I set up video calls with someone at Sugar Pine Conservation Camp?
Create a Securus account in the app or web portal, then register under Video Connect and enable video permissions. Set up AdvanceConnect in the Securus app and add funds for prepaid video calls.
Will Sugar Pine immediately stop using its prior phone/tablet provider when Securus launches?
Not necessarily. During the transition, some institutions stay on their older platform until migration is complete. Confirm Sugar Pine's current provider before purchasing services.
Other Guides for Sugar Pine Conservation Camp
Getting Your Money Back: How to Request a Refund for Unused ViaPath Balance (CDCR)
If you still have money sitting in a ViaPath (ConnectNetwork) account from CDCR communications, you can request a refund through ViaPath's official help site. The process is straightforward once you know where to go.
Getting Your Money Back: How to Request ViaPath Refunds After Sugar Pineās Transition
Still have money in a ViaPath account tied to Sugar Pine Conservation Camp? You may be able to get it backābut the process depends on whose balance it is.
Sending Commissary
How to Send Money to Facility
If your loved one is transitioning at this facility, two things need your attention right away: setting up a Securus account ahead of time and handling any leftover ViaPath balance through ViaPath's refund process.
