How to Schedule Your First Video Visit at Sullivan County Jail
Scheduling your first video visit can feel overwhelming, but it's actually pretty simple once you know the steps. At Sullivan County Correctional Facility, you handle the scheduling yourself—both onsite and remote visits go through InmateSales.
Sullivan County Correctional Facility doesn't schedule visits for you - you do it yourself through InmateSales. This applies to both onsite and remote video visits. You'll create an InmateSales account (or sign in if you already have one), select Sullivan County Indiana as your facility, then follow the prompts to buy minutes and pick a time slot.
- ✓ A computer or internet-enabled mobile device
- ✓ A working camera
- ✓ A speaker
- ✓ High-speed internet
- Go to inmatesales.com - Start on the InmateSales website.
- Create an account or sign in - Use your existing login if you already have one.
- Select “New Purchase” - This is where you begin the visitation purchase/scheduling flow.
- Choose the facility - Under “Choose a Facility,” select Sullivan County Indiana.
Personal Info
- ✓ Your correct name
- ✓ Your current address
- ✓ Your birthday
- ✓ An upload of a valid legal ID (so jail staff can approve your account)
- Start a new purchase - From your InmateSales account, use the “New Purchase” option.
- Select Sullivan County Indiana - Make sure the facility is set to Sullivan County Indiana.
- Choose the visitation product/type - Pick the visitation option you want.
- Enter your information (if prompted) - If your account isn’t set up yet, you’ll be asked to enter your personal details.
- Purchase minutes - Complete the purchase so you have time available for the visit.
- Schedule the visit - Follow the prompts to select the day/time for your video visit.
Reminder: For Sullivan County Correctional Facility, you schedule both onsite and remote video visits yourself through InmateSales.
Pick the setup that matches your device. On an iPhone or iPad, download the Inmate Sales app from the App Store. Using a Windows or Mac computer? Open Chrome. Same goes for Android phones and tablets - Chrome works best.
New to InmateSales? Your account won't be ready for visits right away. Jail staff need to approve new accounts before you can schedule anything, so don't be surprised if you see a pending approval status at first.
- Double-check what you submitted - Approval depends on having the correct name, address, birthday, and a valid legal ID uploaded.
- Give it time for staff review - New accounts must be approved by jail staff before a visit can happen.
- Follow up for help if you’re stuck - Use the contact options listed below to ask about your account or the visitation setup.
Running into problems with your account or scheduling? You might find conflicting customer service numbers. Sullivan County's visitation page lists 866-340-7879 for friends and family support, while InmateSales shows 702-829-3001. Since these don't match, double-check which one applies to your issue before calling.
Before you call: Know whether you need the facility's visitation help line or InmateSales customer service. Have your account details and the incarcerated person's information handy.
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