Who to Call When You Have Questions About Sullivan County Jail Visits or Money

For visit-related questions, start here: 866-340-7879. That's the friends/family customer service number Sullivan County lists on its visitation page. It's your best first call for anything about scheduling visits or getting help with the visiting process.

Having trouble adding phone money? Call 702-829-3001. This is the number Sullivan County lists for adding funds by credit card. Use it when a payment won't go through or you need help loading money for calls.

For commissary funding issues, there's a separate number: 1-855-836-3364. Sullivan County lists this one for adding commissary money by credit card. If you hit a payment or account snag while funding commissary, try here first.

Before dialing, figure out what you're actually trying to fix. Is it a visit question - scheduling, access, visitation help? Or a money question - paying for calls or commissary? For visitation help, call the county's friends/family line at 866-340-7879. For payment problems, go straight to the vendor number that matches what you're funding: 702-829-3001 for phone funds by credit card, 1-855-836-3364 for commissary funds by credit card. No luck on the first call? Try the other number. Sometimes what seems like a visitation issue is actually account-related, or the reverse. Keep a quick log of who you talked to and when - it helps if you need to follow up.

• ✓ Decide what you need help with: visitation/assistance, phone funds, or commissary funds.
• ✓ For phone funds by credit card, call 702-829-3001.
• ✓ For commissary funds by credit card, call 1-855-836-3364.
• ✓ For visitation/assistance questions, call 866-340-7879.
• ✓ If it’s still not resolved, try the other relevant number and write down the date/time and what you were told.