Setting Up AdvancePay for Phone Calls to Someone at Sumter C.I.: Complete Guide

AdvancePay is a prepaid phone account you set up on your end. When you add money to your AdvancePay phone number, the person incarcerated at Sumter C.I. can place calls to you using the balance on that prepaid account.

The easiest way to get started is online at web.connectnetwork.com/get-started-fdc/. From there, you can set up your account, check your balance, and add funds whenever you need to.

Prefer to do it by phone? Call (866) 732-9098 to open an account or make deposits through the automated system. This same number connects you to customer service if you hit any snags with setup or payments.

The ConnectNetwork mobile app works too. It's available for Android and iOS, so you can manage everything from your phone.

Funding and Timing

• ✓ If you pay by check or money order, write your 10-digit telephone number on the payment (that phone number is also your account number).
• ✓ Mail check/money order payments to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722.
• ✓ Plan ahead: allow 7–10 business days for a mailed payment to post to your account.

Need help with billing or your account? Call (866) 732-9098. Mailing a deposit? Send it to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722.