How to send messages, photos, and packages
Sumter C.I. uses AdvancePay (ConnectNetwork) for prepaid phone calls. You fund a specific phone number, and the incarcerated person draws from that balance when calling you. Set up AdvancePay online, by phone, or through the ConnectNetwork mobile app—their support line can help with setup and account issues. Mailing a check or money order? Write the complete 10-digit phone number on the payment. This number is the account identifier, and payments without it may not post correctly. If your AdvancePay number gets blocked, the person listed as the number's owner needs to contact ConnectNetwork customer service to request an unblock.
Search for a loved one and send messages and photos in minutes.
Write the recipient’s complete 10-digit telephone number on the check or money order. That phone number serves as the AdvancePay account number.
The person the number is listed to must call ConnectNetwork customer service at (866) 732-9098 and ask a representative to unblock the number.
ConnectNetwork requires the account holder’s first and last name to match a government-issued ID. That information may need to match official visitation records for security purposes.
Small paperwork mistakes can delay or return court-ordered payments. Here's exactly how to fill out your money order so it gets accepted the first time.
Getting approved to visit at Sumter C.I. starts with the Florida DOC visitation application. The biggest mistake? Showing up before you're cleared. Follow these steps to submit the form correctly and avoid a wasted trip.
**Don't travel until you're approved.** Wait for the inmate to confirm your visitation application has been approved before making the trip to Sumter C.I.
