How to Use Access Securepak to Send Commissary Packages to Sutter County Jail
Sending a commissary package to someone at Sutter County Jail means going through the jail's designated provider. Here's the simplest way to place an order and check on it afterward.
Sutter County Jail does not accept packages for incarcerated persons. Dropping off a package, mailing one in, or trying a third-party delivery service won't work. It will be rejected. For commissary packages, the jail directs families and friends to use Access Securepak. Start there rather than trying to send anything straight to the facility.
Reminder: Do not attempt to deliver or mail a package directly to Sutter County Jail. The jail does not accept packages for incarcerated persons.
Access Securepak is the provider Sutter County Jail uses for commissary packages. You can place an order by phone at 1-800-546-6283 or through the Access Securepak provider link the jail references for online ordering.
- Choose how you want to order: Call 1-800-546-6283, or use the Access Securepak link provided on the jail’s commissary information.
- Place your Access Securepak order for Sutter County Jail: Follow the prompts or ordering flow for Sutter County Jail to submit your commissary package order.
- Save the phone number for follow-up: You can use 1-800-546-6283 to check the status of your order later.
Order help: For questions about your order or its status, call Access Securepak at 1-800-546-6283 or visit the provider page the jail references for Sutter County Jail.
To check the status of an Access Securepak order, call 1-800-546-6283. The automated status line is available 24 hours a day. If you need to speak with a person, customer service hours are Monday through Friday, 5:30 a.m. to 9:00 p.m. PST, and Saturday, 8:00 a.m. to 2:00 p.m. PST.
- ✓ Call 1-800-546-6283 to check order status (available 24 hours a day)
- ✓ Call during customer service hours if you need help from a representative: Monday to Friday 5:30 a.m. to 9:00 p.m. PST
- ✓ Call during customer service hours if you need help from a representative: Saturday 8:00 a.m. to 2:00 p.m. PST
If a package seems delayed or you're not sure it went through, check your order status through Access Securepak at 1-800-546-6283. Keep the facility rule in mind, too: Sutter County Jail does not accept packages for incarcerated persons. If anything was sent directly to the jail instead of through Access Securepak, it won't be accepted.
- Check the order status first: Call 1-800-546-6283 and ask for the current status of your Access Securepak order.
- Confirm you used the correct ordering method: Make sure your commissary package was ordered through Access Securepak (phone or the provider link referenced by the jail), not sent as a direct package.
- Follow Access Securepak’s guidance: If there is a problem with the order, use Access Securepak support through 1-800-546-6283 for the next steps.
Heads up: Sutter County Jail does not accept packages for incarcerated persons. Don't try to "fix" a missing order by sending something directly to the facility. Contact Access Securepak support instead.
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