How to Receive Calls from Suwannee C.I.: AdvancePay, Costs, the Free Weekly Call, and Voicemail

AdvancePay is a prepaid phone account you control and add money to so you can receive calls from an incarcerated loved one. With AdvancePay, you (the person receiving the call) are the one paying for the call, using the funds you’ve already loaded onto the account.

To receive calls from Suwannee C.I., you'll need an AdvancePay prepaid phone account through GTL's ConnectNetwork. Once it's set up and funded, your account covers the cost whenever your loved one calls.

Calls cost $0.135 per minute for numbers within the North American Dialing Plan. Use this rate when budgeting for regular calls.

Each incarcerated individual gets one free phone call per week, up to 5 minutes. It's a built-in check-in - helpful if you're stretching your phone budget or still setting up your AdvancePay account.

Calls can last up to 30 minutes. After one ends, there's a required 30-minute wait before the next call can go through for that person - so back-to-back calls won't work.

To leave a voicemail through the Inmate Voicemail System, you'll need the incarcerated person's 7-digit PIN. The system prompts you for it during the process.

Having trouble with AdvancePay setup, adding funds, or getting calls to connect? ConnectNetwork/GTL has 24/7 customer support at 866-732-9098. Start there for account or technical issues.