Setting Up AdvancePay to Receive Calls from Suwannee CI

AdvancePay is a prepaid phone account that you - the friend or family member - manage and fund to receive calls from someone who's incarcerated. The call charges come out of your account balance, not theirs. At Suwannee C.I., an AdvancePay account with ConnectNetwork (GTL) is required to accept phone calls.

Create Fund

• ✓ Set up and add money online through ConnectNetwork.com
• ✓ Set up and add money using the free ConnectNetwork mobile app (Android or iOS)

1. Create your ConnectNetwork account - Use ConnectNetwork.com or the free ConnectNetwork mobile app (Android/iOS) for the fastest setup.
2. Follow the prompts to finish setup - Enter your information and complete any on-screen steps so your account is ready to use.
3. Add funds to AdvancePay - Deposit money into your AdvancePay prepaid phone account through the website or app.
4. Confirm you have an AdvancePay balance - Once it’s funded, you’re set to accept calls and the cost will come out of that prepaid balance when you take the call.

You might receive a one-minute automated courtesy call explaining how to set up AdvancePay. If you get this message, take it as your cue to create and fund your ConnectNetwork account so the next call goes through.

Having trouble creating your account, adding funds, or connecting calls? ConnectNetwork has live representatives available 24/7 at 866-732-9098. It's the fastest way to resolve setup or payment issues.

Good to know: GTL/ConnectNetwork gives every incarcerated person one free 5-minute call per week. It's a helpful backup while you're setting up your account or stretching your phone budget.

Calls can last up to 30 minutes. After a completed call, there's a 30-minute waiting period before that person can place another one - so don't expect back-to-back calls right away.