How to send messages, photos, and packages
Phone calls from Suwannee C.I. go through ConnectNetwork/AdvancePay. You (the call recipient) need to create and fund an AdvancePay prepaid account to accept calls. Each incarcerated person gets one free call per week for up to five minutes—you'll hear an automated one-minute courtesy message with setup instructions. Paid calls within the North American Dialing Plan cost $0.135 per minute. The fastest way to set up and add funds is online at ConnectNetwork.com or through the free ConnectNetwork mobile app. Live help is available 24/7 at 866-732-9098. Calls are limited to 30 minutes, with a 30-minute waiting period after each completed call. Other options like messaging or video vary by site and vendor.
Search for a loved one and send messages and photos in minutes.
AdvancePay is a prepaid phone account you control and add money to so you can receive calls from an incarcerated loved one. With AdvancePay, you (the person receiving the call) are the one paying for the call, using the funds you’ve already loaded onto the account.
Yes. Every incarcerated person is allowed one free phone call per week for up to five minutes.
Create and fund an AdvancePay prepaid phone account with ConnectNetwork. The quickest way is through ConnectNetwork.com or the free ConnectNetwork mobile app. For help, call 866-732-9098 (available 24/7).
Yes. You can leave a secure voicemail through the Inmate Voicemail System, but you’ll need the incarcerated person’s 7-digit PIN to do it.
No. Florida Rule 33-210.101 prohibits inmates at Suwannee C.I. from sending or receiving photographs that depict nudity through routine mail.
Routine mail is opened and inspected by staff. Privileged/legal mail is opened only in the inmate's presence. Some facilities use third-party processors that scan routine mail and provide electronic copies—check for Suwannee-specific practices.
Use the inmate’s full name and booking/ID number, and include your full return name and address. Missing details are a common reason mail gets rejected or returned.
Dealing with a problem at Suwannee C.I.? Deadlines matter. Here's how long you have to file a grievance, when you can expect a response, and why HIPAA/ADA complaints follow a separate process.
To request visiting privileges at Suwannee CI, you'll need the Florida DOC
To receive phone calls from someone at Suwannee C.I., you'll need an AdvancePay prepaid account through ConnectNetwork (GTL). Once funded, call costs are deducted from your balance when you accept.
