SWANNANOA CCW
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Guides for This Facility
How to Address Mail to Someone at Western Correctional Center for Women (55 Lake Eden Road)
Getting your letter delivered without delays comes down to one thing: using the facility's current official name and correct address on the envelope.
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What Programs Are Available at Western Correctional Center for Women
Western Correctional Center for Women (Western CCW) offers education and job-skill programs to help your loved one build credentials and prepare for release. Here's what's available—and how to find the details that matter most, like schedules and eligibility.
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Understanding Minimum Custody at Western Correctional Center for Women
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Mail & Letters
- Most non-legal letters are processed by an offsite mail-scan vendor and delivered to the resident as digital scans.
- Packages and publications are not handled by the mail-scan vendor and usually must be sent directly to the facility or through an approved vendor.
- Digital copies typically remain available, but original paper letters are held only briefly and may be destroyed if not requested.
Contact Info
- Facility street and mailing address: 55 Lake Eden Road, Black Mountain, NC 28711.
- Main facility phone number for non-emergency inquiries: 828-259-6000.
- For emergencies involving an incarcerated person, call 911.
Facility Info
- Western Correctional Center for Women opened on July 7, 2008.
- The facility’s name changed to Western Correctional Center for Women on October 4, 2021.
- Western CCW is located in Buncombe County and houses female offenders in minimum custody.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Mail & Letters
Mail rules can feel confusing at first, especially with scan-based systems. At many North Carolina facilities, routine non-legal mail goes to an offsite vendor where your letter is scanned and delivered digitally—not every envelope passes through the facility itself. Packages and subscriptions work differently. These usually must ship to the facility street address or through an approved vendor (not the scan service). To avoid delays, follow the vendor's addressing format exactly. Include the resident's full name, ID number, and the facility name spelled out with the state. Scan processing is often quick—sometimes within one business day—but timing varies. Want the original paper letter back? Request it within the vendor's short window and expect a retrieval fee. Otherwise, originals are typically destroyed.
Read full guideContact
Swannanoa Correctional Center for Women (Swannanoa CCW) is located at 55 Lake Eden Road, Black Mountain, NC 28711—this is both the street and mailing address. For non-emergency questions, call 828-259-6000. This is your best option for general inquiries about an incarcerated person. For emergencies, call 911. Before calling, have the person's full name ready. An offender/booking ID helps too—it can speed things up with staff. Questions about a court case (hearings, filings, case status)? You'll get the most accurate information from the clerk of court in the county where the case was filed, or through the state's e-court contact options.
Facility Info
Western Correctional Center for Women opened on July 7, 2008. It was renamed from Swannanoa Correctional Center for Women on October 4, 2021. Located in Buncombe County, the facility houses female offenders in minimum custody with a capacity of 366. Daily operations and programming are designed for a minimum-custody population. Residents can participate in Adult Basic Education (ABE)/GED classes, computer skills training, and Focus On Freedom. Vocational options include horticulture, hospitality, and veterinary care—programs aimed at building practical skills and supporting employment after release.
Read full guideCommon Questions
Showing 6 of 9How do I send a letter to someone at SWANNANOA CCW?
Many North Carolina facilities route routine letters through an offsite mail-scan vendor. First, confirm whether SWANNANOA CCW requires vendor submission or accepts USPS mail directly at the facility. If a vendor is used, follow the required address format and include the resident's full name, ID number, and the facility name spelled out.
Mail & LettersCan I send books or packages to someone at SWANNANOA CCW?
Usually, no—packages and publications aren't handled by the mail-scan service. They typically must go to the facility street address or through an approved vendor. Confirm SWANNANOA CCW's vendor list and rules before ordering or shipping anything.
Mail & LettersHow long are original letters kept and can I get the paper copy back?
Originals are held only for a short window. During that time, you can request the paper letter back for a fee (timing and fees vary by vendor). Miss the window, and unrequested originals are typically destroyed.
Mail & LettersWhat is the mailing address for Swannanoa CCW?
Swannanoa CCW’s mailing (and street) address is 55 Lake Eden Road, Black Mountain, NC 28711.
Contact InfoHow do I contact Swannanoa CCW by phone?
For non-emergencies, call Swannanoa CCW at 828-259-6000.
Contact InfoWho should I call in an emergency involving an inmate at Swannanoa CCW?
Call 911 for emergencies involving an incarcerated person at Swannanoa CCW. For non-emergency questions, use the facility’s main phone number.
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Did You Know?
SWANNANOA CCW is the Western Correctional Center for Women in North Carolina, formerly known as the Swannanoa Correctional Center for Women. The facility opened on July 7, 2008.
This guide is compiled from official facility documentation and community feedback. Learn how we verify