How to Send Money to a Loved One at Tabor Correctional Institution (online, phone, or money order)

The North Carolina Department of Adult Correction (NCDAC) uses ViaPath and its subsidiaries (ConnectNetwork/TouchPay) to handle deposits for offenders at Tabor Correctional Institution. You can add funds through web, mobile, phone, or walk-in options - all through the ViaPath/ConnectNetwork/TouchPay system rather than sending money directly to the prison.

Need funds there fast? Web, mobile, phone, and walk-in deposits are your best bet. These methods typically post to the offender's account by the next business day.

One rule catches people off guard: only approved visitors can deposit funds to an offender's account. If you're not on their visiting list, your deposit may be rejected - even if you have the correct name and ID number.

The choice between online/phone deposits and mailed money orders mostly comes down to speed. Web, mobile, phone, and walk-in deposits post by the next business day - helpful if your loved one needs commissary funds quickly. Money orders work well if you want a fee-free option, but they're slower. Funds become available within ten business days, though TouchPay tries to process them sooner.

Mailing a money order? Make it payable to TouchPay and send it with a deposit slip to: TouchPay Holdings, LLC, P.O. Box 174, Houston, TX 77001-0174. Don't mail it to the prison - the facility doesn't accept or process money orders, and sending it there will delay or reject your deposit.

If you use a ConnectNetwork (ViaPath) Friends & Family account, keep an eye on activity. After 180 consecutive days without use, the account goes inactive and funds may be forfeited. Any activity during that window resets the clock.

If you need a refund from a Friends & Family account, it isn’t handled through the facility. Refunds are done through the vendor, and you’ll need to call customer service at 866-516-0115.