How to Contact an Inmate at Facility

Securus Video Connect is a web-based system that lets family, friends, attorneys, and public officials schedule video sessions with someone who's incarcerated. You can use it anywhere with internet access through the free Securus app or on a computer or tablet.

If you plan to use prepaid video visits, look for the AdvanceConnect option inside the Securus app. That is where you set up your account and add funds specifically for prepaid videoconferences with the inmate.

Steps-to-follow

• ✓ Get set up to use Securus Video Connect, either with the free Securus app or from a computer or tablet.
• ✓ In the Securus app, select AdvanceConnect to create your account and add funds for prepaid videoconferences.
• ✓ Use the Video Connect workflow to schedule and join video sessions once your account is ready.

First, confirm your facility actually uses Securus Video Connect. Ask about any facility-specific rules that affect scheduling or session times. Even facilities using the same vendor system can have different policies.

Before adding money, verify that AdvanceConnect is the right funding option for video visits at that facility and for that inmate's account. Check which payment methods are accepted and whether you need to complete any account setup steps first.