How to Send Money to Facility

Before you send money, figure out which account or service you actually need. If you want to schedule visits through the CDCR GTL system, you must first claim an account on their visitation scheduling site (look for the "CLAIM ACCOUNT" option). For communications, Securus recommends opening an account online or through their mobile app so you are ready when services roll out. That guidance covers communication tools like video visits and e-messaging. It does not, on its own, tell you how to deposit money to an incarcerated person's commissary or trust account at this facility. Since the available info is focused on account setup, confirm the correct channel for sending money directly with the facility or service provider. Ask about fees, limits, and posting times before you enter any payment details.

Steps to Follow

• ✓ Claim your CDCR GTL account using the “CLAIM ACCOUNT” link if you need access to visitation scheduling.
• ✓ Create a Securus account online or in the Securus mobile app if you will be using Securus communication services.
• ✓ After your accounts are set up, confirm with the facility or the provider which types of funds you can add (communications funding versus deposits to an incarcerated person) and which payment methods are accepted.

Since the information here covers account creation (not direct money-transfer instructions), verify a few things before you send funds. First, ask whether the account you created is only for scheduling and communication access, or whether it also supports adding money. If you are trying to deposit to commissary or a trust account, confirm the approved deposit method and where exactly you should submit payment. Also nail down the practical details that trip people up: accepted payment types, service fees, deposit limits, and how long funds take to post. Finally, double-check what identifying information is required so the funds reach the right person (for example, full name and any ID or account number the provider uses).

1. Tell the facility what you are trying to fund. Ask whether you should use a specific deposit service for sending money, and whether your GTL or Securus account is involved.
2. Confirm what the Securus account can be used for. If you are setting up communications, ask how funding works through that account and which options apply to your loved one.
3. Match the payment to the right person. Verify the exact details needed to credit funds correctly (spelling of the name, any required ID number, and any account identifiers).