How Video Visits Work at Taycheedah: Free Weekly Visits and Paid Options (ICSolutions)
To use ICSolutions video visitation at Taycheedah, you must be on the Wisconsin DOC approved visitor list for the person you want to visit. That approval is what lets you schedule and join video visits.
Reminder: If you aren’t on the DOC approved visitor list, you won’t be able to schedule or participate in an ICSolutions video visit.
- Get registered with ICSolutions - create your visitor account first so you can access scheduling.
- Add the Party ID to your account - this specific Party ID is required for video visitation.
- Schedule your visit on the ICSolutions site - video visits are scheduled at www.icsolutions.com once your account is set up correctly.
Party ID tip: The institution gives the Party ID to the person in DOC care, and they share it with their approved visitors. Enter it carefully - your account needs the correct Party ID to schedule.
Each person in DOC care at Taycheedah gets one free ICSolutions video visit per week. If you're on a tight budget, plan around that free weekly visit first.
Want more time? Additional video visits may be available for a fee. The typical cost is $2.50 for an approximately 25-minute session.
- ✓ One free ICSolutions video visit per week (per person in DOC care)
- ✓ Additional visits may be available as paid visits
- ✓ Typical paid visit cost/length: $2.50 for about 25 minutes
There's also a DOC-wide cap on paid video visits: 12 per month maximum. Keep this limit in mind when budgeting or planning a regular visiting schedule - it matters as much as the per-visit price.
Note: The 12-per-month limit applies to paid visits under DOC policy. If you've heard about different rules or exceptions, confirm what applies to your situation before making plans.
Practical Tips
- ✓ Confirm you’re on the DOC approved visitor list for the person you want to visit
- ✓ Create your ICSolutions visitor account
- ✓ Get the Party ID from the person in DOC care (the institution provides it to them)
- ✓ Schedule the video visit at www.icsolutions.com
Stuck? It's usually one of three things: you're not on the approved visitor list yet, your ICSolutions account isn't fully set up, or the Party ID was entered incorrectly. Get those pieces in place before you try to schedule - it saves a lot of frustration.
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