Phone & Messaging

How to Contact an Inmate at Facility

Staying in touch comes down to small details. Getting the right identifying information on forms and following payment requirements ensures your money and phone setup reach the right person.

2 min read Based on general FL policies
How to Contact an Inmate at Facility

When filling out a Money Order Deposit Form, double-check the incarcerated person's name for exact spelling and include their DC# as the identifier. That DC# is what links the deposit to the correct person. A typo can delay things or send money to the wrong account entirely.

Important: Money orders sent with the Money Order Deposit Form won't be processed unless you include both a valid email and a mailing address.

If phone contact is your priority, look into AdvancePay. It's a prepaid calling account through ConnectNetwork. You add funds to a phone number, and your incarcerated family member or friend can call you using that balance.

Steps to Follow

  • Confirm the inmate’s name is entered correctly on the Money Order Deposit Form, and use the inmate’s DC#.
  • Include a valid email and a mailing address with your money order submission, since it’s required for processing.
How to Contact an Inmate at Facility
  1. Confirm the exact name spelling and DC# so the Money Order Deposit Form matches the incarcerated person’s records.
  2. Re-check the Money Order Deposit Form before you send it to make sure the name and DC# are entered correctly.
  1. Verify the email and mailing address requirement since money orders will not be processed without both.
  2. Ask where that information should go on the paperwork so it’s included in the right place and doesn’t get missed.
  1. Confirm AdvancePay is an available option for phone contact at this facility.
  2. Get the exact setup instructions for funding your phone number through the AdvancePay prepaid calling account.

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