How to Contact an Inmate at Facility

The facility lists phone availability as Monday through Friday, 8:00 AM to 11:00 PM. Confusingly, the same listing also mentions "seven days a week," so it's unclear whether calls are actually limited to weekdays or available daily. Before you count on a specific day or time, call the facility directly to confirm the current phone hours. You don't want to miss your window.

For call costs, the facility states that "standard rates apply" for inmate phone calls. No vendor or fee breakdown is provided, so the rate is likely set by the phone service provider. Confirm current pricing and any fees before you add money to an account.

Mail is where people get tripped up most often. Personal mail for an inmate must be sent to the JailATM central processing facility, not directly to the detention center. If you send personal mail straight to the Detention Center, it will be returned to you. Legal mail is different. It must be sent directly to the detention facility, and it has to come from a licensed attorney of record.

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• ✓ Make phone and commissary deposits online through CSGPAY (www.CSGPAY.com)
• ✓ Make phone and commissary deposits at the facility lobby kiosk
• ✓ Make phone and commissary deposits by calling customer service at 877-618-3516

1. Confirm the current calling window: Calls are listed as Monday through Friday from 8:00 AM to 11:00 PM, but the same line also references “seven days a week,” so check the current hours before you plan around them.
2. Plan for the call cost: The facility notes that standard rates apply to inmate phone calls, so confirm the current rates and any fees you may be charged.
3. Add money for phone access (if needed): Use one of the available deposit options (CSGPAY online, the lobby kiosk, or the customer service phone line) so your loved one can make calls.

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• ✓ Confirm whether inmate phone calls are actually limited to Monday through Friday, 8:00 AM to 11:00 PM, or if “seven days a week” also applies

• ✓ Ask what “standard rates” means right now for inmate phone calls
• ✓ Confirm whether deposits through www.CSGPAY.com are currently active for this facility
• ✓ Confirm the lobby kiosk is available for phone and commissary deposits
• ✓ Confirm the customer service deposit line (877-618-3516) is still the correct number and ask about any fees

• ✓ Verify the correct JailATM central processing address for personal inmate mail (so it is not returned)
• ✓ Verify the address to use for legal mail sent directly to the detention facility
• ✓ Confirm any requirements for legal mail, including that it must originate from a licensed attorney of record