TDCJ Neal Unit
Need to reach someone at TDCJ Neal Unit? Look up an inmate, send messages or mail, add commissary funds, or schedule a visit.
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Guides for This Facility
Before Your First Visit to Neal Unit: What to Bring (and What to Leave at Home)
Your first stop at Neal Unit is the secure perimeter—and what you bring matters. Staff can search visitors, and any vehicle on TDCJ property is fair game for a search too. Think of your car as part of the screening process, not a place to stash prohibited items. Once inside, assume your visit is being monitored. All inmate visits (except attorney-client meetings) may be electronically recorded. You can still have a meaningful conversation—just keep things appropriate for a setting where someone might be watching.
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How to register a phone number to receive calls from an inmate at Neal Unit (step-by-step)
Want to receive calls from someone at the Neal Unit? You'll need to register your phone number with TDCJ first. Here's how to do it, step by step—plus what to do if something goes wrong.
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How to Send Money to an Inmate at Neal Unit: Who Can Send, How to Pay, and Where Not to Mail Deposits
Not everyone can deposit money into an inmate's trust fund account at Neal Unit. Since September 1, 2020, TDCJ requires senders to be on either the inmate's approved visitor list or their Inmate Telephone List. If you're not on one of these lists, your deposit will be rejected. Check with your loved one before sending anything.
Read GuideAt a Glance
Visitation
- Official visiting hours at Neal Unit are Saturday and Sunday, 8:00 a.m. to 5:30 p.m.
- Each inmate is normally allowed one visit per visiting cycle (Monday–Sunday) and one visit per weekend per unit guidance.
- A regular visit period lasts two hours and begins when the inmate and visitor(s) are present.
Communication
- The Neal Unit Inmate Technology Services office answers calls Monday–Friday, 8 a.m. to 3 p.m., excluding state holidays.
- To receive inmate calls you must register your telephone number through the Friends & Family enrollment and provide the inmate’s TDCJ ID number.
- The facility provides an ITS contact email address for technology and calling questions.
Mail & Letters
- As of Sept 6, 2023, incoming personal mail for Neal Unit inmates is sent to a Digital Mail Processing Center to be scanned and uploaded to inmates' tablets.
- To send personal mail to Neal Unit inmates, address it to Texas Department of Criminal Justice with the inmate's full name and TDCJ number at PO Box 660400, Dallas, TX 75266-0400.
- Inmates without tablets receive black-and-white printed copies of their scanned correspondence.
Sending Commissary
- Only senders listed on the inmate's Approved Visitation List or Inmate Telephone List may deposit money for a Neal Unit inmate.
- Cash and personal checks are not accepted for inmate deposits and will be returned to the sender.
- Mail money orders or cashier's checks payable to 'Inmate Trust Fund for Offender Name and Number' to the Inmate Trust Fund PO Box in Huntsville.
Contact Info
- Money orders or cashier’s checks must be payable to 'Inmate Trust Fund for Offender Name and Number' and mailed to Inmate Trust Fund, PO Box 60, Huntsville, TX.
- An ACH monthly-debit option is available; forms plus a voided check must be mailed to Inmate Trust Fund, PO Box 629, Huntsville TX 77342-0629.
- Have the offender’s identifying details ready before contacting the unit, and avoid sending sensitive personal information over unsecured email.
Based on official sources and community feedback.Learn how we verify
Topic Overviews
Visitation
Visiting hours at Neal Unit are Saturday and Sunday, 8:00 a.m. to 5:30 p.m. Each visit lasts two hours, and the clock starts once both the inmate and visitor(s) are present. Most inmates are limited to one visit per visiting cycle (Monday–Sunday), and the unit typically enforces one visit per weekend—though exact limits can vary by custody/classification. To book a visit, create your own TDCJ Online Visitation Scheduler account, confirm it using the emailed 7-digit validation code, and complete the Background Questionnaire. If the "Schedule Visit" button isn't available or the site says "Call Unit," contact Neal Unit directly to schedule. Availability updates frequently, and staff can't create accounts for you. Bring a current government-issued photo ID (at least one must show a current physical address), keep the visitor list cap of 10 names in mind, and expect non-attorney visits to be electronically monitored.
Read full guideMail & Letters
Sending mail to someone at Neal Unit works differently now. As of Sept. 6, 2023, incoming personal mail goes to a centralized Digital Mail Processing Center, where accepted correspondence is scanned and uploaded to the inmate's secure tablet. Address personal mail to the Texas Department of Criminal Justice with the inmate's full name and TDCJ number, and send it to PO Box 660400, Dallas, TX 75266-0400. If the person you're writing to doesn't have a tablet, they'll receive a black-and-white printed copy instead. Legal and other privileged mail is handled separately and may bypass the digital scanning process. Stick to standard addressing and content rules, and avoid prohibited items.
Sending Commissary
Neal Unit only accepts deposits from people on the inmate's Approved Visitation List or Inmate Telephone List—make sure you're approved before sending funds. For mail deposits, use a money order or cashier's check payable to "Inmate Trust Fund for Offender Name and Number" and send it to the Inmate Trust Fund PO Box in Huntsville. Don't mail cash or personal checks. Those aren't accepted and will be returned. Some large single transactions or certain checks may be held for 14 days before the inmate can access the money. Want recurring deposits? An ACH monthly debit option is available—mail the forms and a voided check to Inmate Trust Fund PO Box 629, Huntsville TX 77342-0629. eCommDirect purchases and deposits have service fees, limits, and timing rules. Trust Fund staff can confirm receipt but won't share balances or transaction details with anyone except the inmate.
Read full guideCommon Questions
Showing 6 of 13What are Neal Unit visiting hours?
Neal Unit visiting hours are Saturday and Sunday from 8:00 a.m. to 5:30 p.m.
VisitationHow often can an inmate receive visits at Neal Unit?
Inmates are normally allowed one visit per visiting cycle (Monday–Sunday), and the unit typically enforces one visit per weekend. How often someone can visit can also vary by custody/classification.
VisitationDo I need to schedule visits online and what if the scheduler says 'Call Unit'?
Yes. Create your own TDCJ Online Visitation Scheduler account, verify it using the 7-digit validation code emailed to you, and complete the Background Questionnaire before booking. If the scheduler shows "Call Unit" or the Schedule Visit button isn't available, call Neal Unit directly—availability updates frequently, and staff can't create accounts for you.
VisitationWhat are the Neal Unit Inmate Technology Services calling hours?
ITS answers calls Monday through Friday, 8 a.m. to 3 p.m., excluding state holidays. Contact methods are listed in unit communications.
CommunicationHow do I register my phone number to receive calls from a Neal Unit inmate?
Register your telephone number through the Friends & Family enrollment process, and enter the inmate’s TDCJ ID number when prompted. If you need technical help setting up calling, use the vendor support numbers provided in the enrollment system.
CommunicationHow should I address mail for someone at Neal Unit?
Address personal mail to: Texas Department of Criminal Justice, the inmate’s full name and TDCJ number, PO Box 660400, Dallas, TX 75266-0400. Put your full name and return address on the envelope.
Mail & LettersMore Guides
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Did You Know?
This page covers Neal Unit in Texas. Confirm the inmate's unit assignment and visitation privileges, and call the unit before you travel — visitation information is updated daily on weekdays and can change multiple times on visitation days.
This guide is compiled from official facility documentation and community feedback. Learn how we verify