How to Contact an Inmate at Facility

If you're visiting and want to add money to an incarcerated person's account, there's a JPAY kiosk in the Visitor Processing Area. It's a convenient option to handle while you're already at the facility.

For questions about probation or parole supervision (like what's expected during supervision or finding community resources), contact the Alexandria District Division of Probation and Parole at 2800 South MacArthur Drive, Suite F, Alexandria, LA 71301, phone 318-487-5301. This office is separate from the facility's visitor processing and inmate account systems, so it's best for supervision-related help rather than day-to-day jail or prison procedures.

Steps to Follow

• ✓ If you are going to the facility in person and want to add funds, look for the JPAY kiosk in the Visitor Processing Area.
• ✓ Before you go, confirm what payment methods the kiosk accepts so you bring the right form of payment.
• ✓ For probation or parole supervision questions, contact the Alexandria District Division of Probation and Parole at 318-487-5301 (2800 South MacArthur Drive, Suite F, Alexandria, LA 71301).
• ✓ Confirm kiosk availability and any current rules with the facility before making the trip.

1. Confirm the kiosk is available: Ask the facility to confirm the JPAY kiosk is currently located in the Visitor Processing Area and is operational.
2. Ask about payment details: Verify what payment methods are accepted at the kiosk, and whether there are deposit limits or fees.
3. Check timing and remote options: Confirm when the kiosk can be used (hours and any restrictions) and whether there are options to deposit money without coming to the facility.
4. Make sure you are calling the right office: Use the Alexandria District Division of Probation and Parole for supervision-related questions, and ask the facility which office handles inmate account and visitation or communication questions.